Joined March 2014
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18 months ago my criminological ethnography on #touts came out. Sadly, things just keep getting worse and worse for consumers (see title!). My book is available in paperback from today, and you can use code RRI24 to get 25% off. 🤓 routledge.com/The-Rise-and-R… #TicketTouting #Deviance
It’s two minutes to nine. You know the drill. You have your laptop and several other devices at the ready, multiple browsers and tabs open, credit card details pre-saved and… “sorry, #tickets are not currently available” …it’s sold out 💔😭 1/6 bit.ly/illegaltickettouting
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Alessandro Moretti retweeted
This is the best summary of why you see so little innovation actually gain traction in the ticketing space. Access to ticket inventory is the only thing that matters.
Fun fact: my first job out of college in 2017 was founding a blockchain ticketing company called Cryptix (cryptographic tickets) to solve live event ticket fraud & scalping. We created an onchain ticket minting flow with Eventbrite's API and the Hyperledger blockchain, so event organizers could have full observability and rule enforcement inside of an integrated secondary marketplace. These tools would allow artists to sell directly to legit fans, set resale price limits, capture revenue from all primary/secondary transactions, and see who is actually coming to their shows. Sounds great in theory, but we got nowhere. These were the roadblocks that I ran into with the music industry: 1. Live Nation owns some of the largest venues in the US and gets to choose their ticket management software. Big surprise that they choose Ticketmaster for their venues (which they also own), boxing out competitors from the largest opportunities. 2. Smaller, independent venues have the ability to try other ticketing providers but don't have the same level of urgency around fraud & scalping, by nature of hosting smaller acts. This makes it difficult to establish an initial wedge in the market. 3. Primary ticketing issuers oftentimes don't publicly want to be associated with resale markets, which can have a negative consumer sentiment from perceived price gouging. Even though an integrated marketplace solves many of the issues here, its seen by some in the music industry to carry brand risk. 4. Promotion companies have different metrics for success other than maximizing revenue. Often times they want to be able to say that they "sold out a venue in X minutes/hours". Ironically, scalpers & bots snapping up tickets can help achieve this metric, though it ends up hurting venues who needs max attendance to make revenue on concession sales. 5. Live event tickets are an emotional transaction for both artists and fans, leading to downward price distortions. Artists massively underprice their tickets in order to build goodwill with fans, though the downstream effect is that the consumer surplus is captured by off-platform professional resellers. I'm excited for the current wave of music x crypto entrepreneurs like @3LAU @Cooopahtroopa @joeyinywho @roneil that have stuck with it, and have a good shot at making a difference in an industry that desperately needs it 🙂
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Also! An absolute highlight of the #California trip was seeing two of my favourites: @jasonlytle in LA @ManchesterOrch in SF. Somehow managed to snag the setlist for both shows, and had the pleasure of meeting @okayfineAndy and spending time with the band! Truly unforgettable.
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Finally, I was delighted to present my work with the Danish Centre against #HumanTrafficking at an important workshop in Vienna on open source and user generated content. A continuation of our collaboration with @lhoiry @Keyser_Soze_13. Thank you @LBG_research for the invite!🇦🇹
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Alessandro Moretti retweeted
22 Nov 2024
Thanks to @LBG_research for the invitation to present with @Moretti131 our work on commercial sexual exploitation this week in Vienna. Great to discuss this with other researchers and practitioners across Europe.
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The @KuSamf team then flew to @ASCRM41 in San Francisco, where @culturalcrim and I presented our work on a new, coded language used by individuals sharing hate online. Thanks @JakobDemant @KristofferAage @cybercrimeprof Kevin Steinmetz and @DrCassCross for a great roundtable! 🇺🇸
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Some updates. Last month I was invited to present on 2 panels for @theIASOC @GI_TOC 24h conference. First, a great discussion on #OrganisedCrime with expert ethnographers @davidlsuber @MahmoudJaraba Chiara Feliciani. Thanks to Dina Siegel @felia_allum. Video link to follow!
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Shocking (not really): the #OasisLive25 🇨🇦 🇺🇸dates that had been leaked to a #TicketTouting WhatsApp group turned out, like 🇬🇧 🇮🇪, to be 💯% accurate - except for the venue in Toronto. Once they sell out, expect more "new" dates, as below, to be announced #TicketTouts #Corruption
Replying to @Moretti131
This confirms that touts have connections to insiders not just re information, but also for access to ticket allocations that are taken away from public sales for profit. The leak includes dates in 🇨🇦 and 🇺🇸 – it will be interesting to see if these are announced at some point 4/9
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Delighted to present our ongoing work on online indictors of human trafficking and sexual exploitation at the annual ROSA conference in Oslo🇳🇴 instagram.com/p/DABZMdoujci/… Thanks to Maria Horsfjord for inviting me to participate and contribute, and to coauthors @lhoiry @Keyser_Soze_13
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This chapter from my #TicketTouting book could be of interest and may be able to answer some of your questions @cj_dinenage. I sent a digital copy to @SharonHodgsonMP last year, happy to forward it on. I look forward to contributing to the consultation! tinyurl.com/toutsout
Is it just the secondary market or does the primary market need looking at too? How are the touts getting their hands on so many tickets when real fans can’t? @FanFairAlliance
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#Oasis #tickets go on sale tonight/tomorrow, and there is no doubt UK fans and industry stakeholders find themselves woefully unprepared from a #TicketTouting perspective. It’s going to be a nightmare for consumers and the biggest winners, once again, will be the touts 1/9
Oasis fan presale sign up making sure no touts can get access to tickets

ALT Lazy Pat GIF

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Maybe she was referring to Viagogo, but tickets were of course being sold on #GigsBerg #Ticombo and many other secondary sites. Also, I was in #Dublin at @AVIVAStadium for research and witnessed the street touts having a field day, selling #TaylorSwiftTickets for €800 a pop 8/9
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TLDR #OasisTickets will make touts very rich; the anti-Viagogo agenda has resulted in UK consumers being priced out and exploited for years; if/when #TicketTouting finally becomes illegal, nothing will actually change while the primary market's problems continue to be ignored 9/9
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