@Myprotein_CS profile picture
Myprotein CS @Myprotein_CS
Joined April 2017
  • Tweets 36,923
  • Following 153
  • Followers 5,705
13 Photos and videos
Replying to @vinsinvinayak
For your convenience, we can also be reached for assistance through several alternative channels. You may contact us via direct message on either Facebook or Instagram, or through our official website by visiting the following link: myprotein.com/help-centre.li…. Thanks -Joe

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Hello Vinayak, for assistance, you can also contact us via direct message on Facebook or Instagram, or through the Help Centre on our website using the following link: bit.ly/3ZYw8ba. Thanks -Joe
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Our Myprotein tubs are already kerbside recyclable, and durable enough to be repurposed and refilled, and our iconic pouches and bars have now been moved to a monomaterial, making them easier to recycle.
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You can now take your bars and pouches to your nearest supermarket and drop them off in the soft plastics bin — along with packaging like bread and vegetable bags. Thank you. - Tom
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Replying to @NationVanja
Hi, - thanks for reaching out and expressing your concern. As a food and supplement manufacturer, guidance on ingredient usage comes direct from the European Food Safety Authority (EFSA). (1/2)
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This governing body rigorously assess the scientific landscape to ensure the safety of ingredients and they continue to monitor and evaluate emerging research to ensure the ongoing safety of approved ingredients. Thanks Tom. (2/2)
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We’ve absorbed these costs as much as we can during this time, but we will need to increase our prices to protect the quality of our products. When these costs come down, we'll review and adjust our prices to give our customers the best possible deals.
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Rest assured though that we’ll always use the best ingredients, manufacture to the highest standards, and make sure our products are free of impurities. That’s why many of our whey protein products are certified by Informed Choice. -Jamie
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We’ve absorbed these costs as much as we can during this time, but we will need to increase our prices to protect the quality of our products. When these costs come down, we'll review and adjust our prices to give our customers the best possible deals.
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Rest assured though that we’ll always use the best ingredients, manufacture to the highest standards, and make sure our products are free of impurities. That’s why many of our whey protein products are certified by Informed Choice. -Jamie
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Hi Sara. Thanks for your query. Our packaging team are progressing with our strategy to improve the sustainability of all packaging which includes moving to more sustainable materials and reducing waste. 1/2
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For example, our Clear Whey packaging is 100% recyclable. We intentionally made the change to a polyethylene label material to make the entire packaging unit (tub label lid) recyclable. Please don't hesitate to get in touch again if you have any further queries. -Dan 2/2
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Replying to @scottsimo1985
Hi Scott. I followed this up and received the reply: You can't translate g of powders to volume it will be a different measurement each time, ie. compactness of powders, is the scoop level etc. 1/2
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The scoop is for indication and ease of getting the powders out only, as is standard practice in the nutrition industry. We advise the weight of portion on pack so this could be followed when portioning out product. I hope this helps? Thanks for your query. -Dan 2/2
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Replying to @HelenFulton
Hello. We take on board your comments and do assess packing materials and shipment methods continually. Our packaging team are progressing with our strategy to improve the sustainability of all packaging which includes moving to more sustainable materials and reducing waste. 1/2
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We will be releasing more information about this shortly. Please don't hesitate to get in touch again if you have any further queries. -Dan 2/2
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Replying to @BassicallyDarr
Can you please contact us via direct message and we'll assist you there? It's not secure to share personal information in a public forum. For data protection and other security processes we cannot assist until we have confirmed certain details with customers. 1/2
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If you prefer not to send in personal details via this messenger, we appreciate that but we ask you contact directly using your account. Thanks for your co-operation. -Dan 2/2
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Replying to @isrealgenocide
Please keep chatting with us and our team so we can resolve your on-going issue. Your continued patience is much appreciated while we work on this. Thank you. -Dan
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2/2 We wish to resolve this. Once the customer relations team are involved, only they can reply as its classed as high level complaint. Many thanks. -Dan
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Replying to @isrealgenocide
If you wish the team here to help please message us. Otherwise the teams you have been speaking to already will reply. If you are sending in messages continually this could be the reason for a slow reply time. 1/2
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There is a queue system in place based on time we get messages and our advisors are busy working through. If you send in multiple messages at different times, you fall back in the line. Your patience is much appreciated. -Dan 2/2
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Replying to @s4mirp
Hello Sam. We regret to hear this, and hope we can make things right. Sorry you've had issues getting through. We currently request customers contact us via online and find many customers prefer social media channels. 1/2
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Due to security requirements, we do have to check details regularly. Apologies for any inconvenience caused. Please continue to chat in the DMs with us. Thanks! -Dan 2/2
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Replying to @Delis0o
Hi! This is because the reply I wanted to send is longer than a comment here. As with all items our usual terms and conditions would apply. I will provide the section on damaged/faulty goods: If you believe that the item is faulty, please contact us. 1/2
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You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights. Hope this helps? Please let us know if you need more info. -Dan 2/2.
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Replying to @Farazfrk7
Hi! I am sorry to hear this. Can you please drop us a DM with your details so we can assist? We will need your full name as on the account, billing address and the e-mail address registered with us. Please make sure to confirm this in DM's and not publicly. Thanks. -Dan
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I have now located your DM, thanks very much. We can assist you there. -Dan
Replying to @joespud11
Hi. Our oats are milled oats in an ultra-fine powder, so we recommend adding 2 1/3 large scoops (100g) to 150-250ml of water or your favourite beverage in a Myprotein shaker within 4 hours of exercise. 1/2
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You can also make them into porridge/oatmeal in the usual way (add water/milk and heat). Personally, I like a mix of water and milk, but its up to everyone's taste. -Dan 2/2
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We wish to assist there because we cannot discuss account information in public, it is not secure or legally allowed. 1/2
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The volume of messages at the moment is meaning we care not able to reply as fast as we would like and I do apologise for that, but everyone will be replied to in order in the queue. -Dan 2/2
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Ok, please reply to whichever chat that was offered and we'll get back to you. Many thanks! -Dan
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We regret it when this is the case, we hope all customers will get their orders without trouble. Sorry for the inconvenience caused. -Dan 2/2
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