Your AI Powered Contact Center Solution for @Salesforce - allowing companies to improve their #CX and boost productivity for their sales and service teams.
Joined January 2012
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2 Nov 2023
Thinking about incorporating AI into your contact center operation? Check out our top 5 things to consider.
natterbox.com/blog/getting-r…
#natterbox #ai #contactcenters
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26 Oct 2023
Most people and businesses understand how critical good customer service is to success.
We take a look at the negative effects and signs of overwork and what can be done to overcome the problem.
natterbox.com/blog/how-overw…
#natterbox #contactcenters #cx
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18 Oct 2023
So what are the top 3 mistakes a contact center can make that will drive customers away?
We've listed our choices, and how to overcome them, do you agree?
natterbox.com/blog/the-top-3…
#natterbox #contactcenter #customerexperience
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17 Oct 2023
Thanks to Speech Analytics, it's now easier than ever to highlight areas for agent improvement. Check out our blog article which explains how you can leverage this impressive technology.
natterbox.com/blog/leveragin…
#natterbox #speechanalytics #contactcenter
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11 Oct 2023
Personalization is the key to improving your customer experience. So how can this be achieved and what sort of benefits might you realize?
natterbox.com/blog/how-perso…
#natterbox #customerexperience
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10 Oct 2023
Today, 10th October is World Mental Health Day 🌍
We encourage everyone to check in on a colleague, a friend or family member and see how they're doing. Not just today, but every day, because mental health issues don't choose which day to let themselves be known.
#WMHD2023
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5 Oct 2023
We recently announced the launch of Natterbox SMS. What are some of the benefits for customer engagement by integrating SMS into your contact center operation?
Find out more with our latest blog - natterbox.com/blog/5-ways-sm…
#contactcenter #sms #customerexperience
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3 Oct 2023
We’re proud to announce the addition of SMS capabilities to our platform. With SMS, you can enjoy more convenient, on-the-go communication, drive efficiency, and deliver more wow moments.
natterbox.com/products/sms/
#natterbox #sms #contactcenters #multichannel #omnichannel
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27 Sep 2023
Missed our fourth and final webinar in our AI series on Predictive Customer Service?
Watch now - app.livestorm.co/natterbox/c…
#ai #webinar #natterbox
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21 Sep 2023
An exciting awards evening awaits with Appraisd nominated for a CIPD People Management Award for their work with Natterbox
You can read the case study here - appraisd.com/case-study/natt…
Good luck to all nominees.
#CIPDPMAs23
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13 Jun 2023
Join us later today, where our CPO, Jamie Cooper and our CSO, Chris Martin will be exploring the role of ChatGPT in enabling and improving call coaching.
Make sure you don’t miss out on the conversation: app.livestorm.co/natterbox/c…
#ai #customerservice #callcoaching #chatgpt
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25 May 2023
What does ChatGPT really mean for contact centers?
Join us in our webinar series as we explore the practical applications of AI across customer service.
First up, the role of ChatGPT in enabling and improving call coaching.
Register now: lnkd.in/eHZdWMhd
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18 May 2023
Call recording has become an indispensable asset for contact centers striving to deliver exceptional customer service.
Think you know all the reasons? Why not check out our article and see - natterbox.com/blog/why-call-…
#customerservice #salesforce #serviceexcellence
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17 May 2023
Today 17 May, marks World Telecommunication Day. Let’s use today to think about how important it is in our daily lives and give thanks to the thousands of people around the world who develop and maintain this critical infrastructure we all rely on. #worldtelecommunicationday
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11 May 2023
Join Natterbox at the annual @Globant_SF Salesforce Studio Built Environment Summit for the inside scoop on how Salesforce is helping organisations drive growth in a world of ever-increasing customer expectations. Register today! lnkd.in/e2WRwi5f
#salesforce #environment
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10 May 2023
We are super excited to be at AppExchange Live in London tomorrow! Make sure you come by booth 27 to say hi to the team! 👋🏻
There's still time to register if you haven't already: appexchangelive.com/
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4 May 2023
Do you know how Speech Analytics is changing the way we interact with contact centers?🤔 Opus Research Survey suggests, 72% of companies believe that speech analytics can lead to improved customer experience!
Read more: natterbox.com/blog/how-speec…
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24 Apr 2023
We're super excited to be a proud sponsor again at this year's Salesforce World Tour New York! Come by booth 123 to say hi to the team! 👋🏻
You can also check out what other events Natterbox will be making an appearance at here: bit.ly/3Ll5pjg
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18 Apr 2023
COVID changed a lot of things for many of us, no more so than the rise of remote working. Research by Sir Robert McAlpine shows that continuing to embrace remote and flexible working could contribute an additional £50 billion to the UK economy
bit.ly/3UNgYCX
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17 Apr 2023
The human voice is a powerful instrument that we use to communicate, express ourselves, and connect with others. World Voice Day recognizes the importance of voice and why it's important to look after it.
Why not read our World Voice Day article - lnkd.in/g_v9pgkk
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