NetApp’s Knowledge Base Team is here for assistance. Follow us for support-related information, latest articles, learning videos, product info & tech tips.
Joined June 2012
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980 Photos and videos
May 19
Cloud Customer Success Hub is now available!
Everything you need to succeed with Cloud Volumes ONTAP
Curated Documentation | Technical Guidance | Proven Best Practices | Tools to Optimize Performance & Cost Efficiency
Read our blog for more details: shorturl.at/cGoFJ
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And the legacy continues 🏆! NetApp Wins in the 13th Annual 2026 Globee® Awards for Excellence. NetApp has been recognized to excellence in enabling Generative Artificial Intelligence 🚀in digital support.
Read more: bit.ly/42m0AxS
#globee #silverwinner @NetApp
ALT NetApp is GLOBEE GLOBEE AWARDS AWARDS 2 2026
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Apr 29
Wondering how to find the correct switch firmware for your ONTAP Version?
Watch the interactive video on this KB article:
t.ly/DTA4d
@NetApp #ONTAP #switch #firmware
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Mar 17
Level up your cloud outcomes! Check out the Cloud Customer Success playlist on the NetApp KBTV YouTube channel—now featuring 4 webinars packed with practical insights and real-world tips.
Watch here: youtube.com/playlist?list=PL…
@NetApp #Cloud #CustomerSuccess #KBTV
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Another feat 🤩!!!!! NetApp wins Two ✌️Silver Stevie® Awards in the 2026 Stevie Awards, for "Best Use of AI in Customer Service" and "Best Use of Chatbots or AI Assistants in Customer Service".
Read more: bit.ly/4kmM3dr
#customersupport #stevieawards2026 @NetApp
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Jan 16
GenAI Search is now live on our Knowledge Base!
GenSearch—our RAG feature pulls the most relevant articles from KB and synthesizes a concise answer, with citations.
Read more: t.ly/YRsXk
Watch the video: youtu.be/TiAh7uGwdyc
@NetApp #KnowledgeBase #GenAI #RAG
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8 Oct 2025
🚀 Say hello to smarter search results! Our state-of-the-art #GenAI feature delivers high-quality, AI-generated answers for a seamless search experience.
Try it now!
Read more: bit.ly/4mXXd7Y
#AI #Innovation #Search #support @NetApp
ALT NetApp GenAI Search
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28 Aug 2025
🌟 Another milestone achieved! The NetApp Digital Support Site has won the ASP Award for the 8th year running. Thank you to our amazing team and customers!
Read more: tinyurl.com/2s44h8ru
#digital #support #ASPAwards @NetApp
ALT NetApp wins ASP Awards for 8th time in a row.
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12 Jun 2025
Check out our latest KBTV videos on how to replace a fan module on the AFF A-70 and AFF A-90 family of systems
Watch here: youtu.be/mJeia_NR7ko
@NetApp #KBTV #AFF #Fan
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29 May 2025
Get the Best out of NetApp - Find out the Importance & Benefits of System Registration in our new KBTV video.
Read more: t.ly/eGQix
Watch here: youtu.be/bZsZhr4Jtxs
@NetApp #KBTV #NSS #support
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30 Apr 2025
WINNER !!! NetApp Knowledge Base won the CXone Expert Award in 2025 for its capabilities to drive innovation & improve both end user & employee #experiences on the site.
Read more: bit.ly/42JvJL6
Visit kb.netapp.com
#CXone #digitalsupport #expert NetApp
ALT NetApp Knowledge Base won the CXone Expert Award in 2025
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10 Apr 2025
Wondering How to Register as a Customer in the NetApp Support site?
Watch here: youtu.be/NcfXmGbUw6w
@NetApp #KBTV #NSS #support
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3 Apr 2025
Here's another addition to a series of quick help videos on NetApp's Support Site.
Watch how to view and disable users from NSS: youtu.be/_I3OEzXCrDo
@NetApp #KBTV #NSS #support
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2 Apr 2025
Make way for GenAI search ! Introducing new search capabilities on the NetApp Support Site. Here's a video showcasing some best practices for generative AI searches.
Watch here: youtu.be/ywQmmX-dfK8
#GenAI #search #support @NetApp
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20 Mar 2025
Our latest KBTV videos explains how to replace a PSU on the AFF A20, AFF A30 and AFF A50 systems
Watch here: youtu.be/9aT9fFMTkf8
@NetApp #KBTV #AFF #PSU
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18 Mar 2025
Check out our latest KBTV videos on how to replace a Drive on the AFF A20, AFF A30 and AFF A50 systems
Watch here: youtu.be/G947WwclpnU
@NetApp #KBTV #AFF #system
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13 Mar 2025
Wondering how to find End of Support Date in the NetApp Support site?
Watch our latest KBTV video: youtu.be/cyWYvgC6vXk
@NetApp #KBTV #NSS #support
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11 Mar 2025
NetApp Digital Support has been recognized as Silver & Bronze winner in the 19th annual @TheStevieAwards for Sales & Customer Service! (1/2)
Read more: t.ly/nzpFD
#StevieAwards #StevieWinner2025 #netappsupport @NetApp
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11 Mar 2025
(2/2) Silver : Innovation in Customer Service - API Innovation
Bronze: Best Customer Engagement Initiative - Discord
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5 Mar 2025
Check out the latest addition to a series of quick help videos about NetApp's Support Site.
Here's How to register as a guest user in the NSS.
Watch here: youtu.be/Sp22lhOhldc
#netappsupportsite #support #registration @NetApp
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