Former President of Starbucks International; It's Not About the Coffee author.

Joined March 2012
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OH! and one more thing- Starbucks is not a coffee business serving people, we are a people business serving coffee. #notaboutcoffee
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Finished my book, It's Not About the Coffee, and now i'm really craving some. Starbucks run anyone? #justsayyes
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Whenever we say #Yes we are ultimately testing our #onehat
If it's not illegal, immoral or unethical and as long as we won't poison somebody and they want it, why not go for it? #JustSayYes
Whataburger ---> #JustLikeYouLikeIt Burger King ---> #HaveItYourWay = Starbucsk ---> #HaveItTheWayYouLikeIt ;)
There are a million reasons to say no, but it just takes one reason to say #yes.
#YES is freeing and inspiring. It means possibility. It makes you feel good. #whensthelasttimeyousaidyes?
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#DareToDream Who knew saying yes was the most powerful thing in the world?
"I dream of things that are not and ask why not." - Robert F. Kennedy
#StarbucksTip You don't work for the leadership. All of us work to serve others. #itsnotaboutthecoffee
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It means, noise is just noise. It doesn't count for anything. The quieter voice of purpose and caring is the one that matters. #wearehuman
Step Number Nine- Big noise on stairs, nobody coming down. #whattheheckdoesthatmean?
#ExtraShots How do you deal with crises that cause stress and anxiety? #useyouronehat #staygroundedandoncourse
#FaceChallenge Don't get caught up in your own hype.
Listen to the voice in your head saying "this is what you stand for" as opposed to "you're not to blame, it's those other guys." #takecharge
We are always human beings first.
Let's talk about facing challenges. "there is no such thing as stressful situations, just stressful responses."
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#NewMotto Feel. Think. Do. or in some cases, Feel. Do. Think.
Are you playing it safe? Not taking risks and not taking action is the thing to fight against. #trysomethingnew
"The greatest use of life is to spend it for something that will outlast it." -William James