Providing top-of-the-line customer experiences is something we obsess over.
In particular, we feel that working with customers should not be:
a) one person or teamโs sole focus โ itโs a company-wide endeavor
b) an afterthought for your engineers โ the two should constantly collaborate
c) limited to virtual interactions โ when you can get in-person, why not do so?
Case in point: this week, a few of our engineers and solution managers conducted an on-site visit for our customer, Public. Collaborating together for a few hours, the two sides were able to not only investigate some pain points in Publicโs close and ship some code to address them, but they also trialed a bunch of new features in the Numeric platform. By all accounts, the visit was a smashing success.
The energy from that session has spread throughout our team. When you see customers gaining real value while knowing you're still building toward something even better - that's fuel for the work ahead.
Now, who else wants to let us jam in their office? Weโll bring snacks.