📦 From Julie's House to Our New Fulfillment Center - A New Chapter for Nutrition Detective
If you've been with us for a while, you may enjoy this little piece of Nutrition Detective history.
On October 11, 2021, we sold our very first bottle of Nutrition Detective Lactoferrin. At the time, we had no idea how many orders would eventually be heading out the door.
What happened next is a story that deserves to be told.
From that very first order all the way through today, Julie has personally packed and shipped every Nutrition Detective supplement order from her home. What began as a small operation quickly grew into something much bigger than any of us imagined.
As of the end of May 2026, we've shipped more than 43,000 items to customers around the world.
Forty-three thousand.
That means tens of thousands of bottles received, stored, organized, packed, labeled, and shipped—with care and attention to detail every step of the way.
Were there a few mistakes over the years? Of course. We're all human.
But considering the volume of orders Julie handled, her dedication has been nothing short of remarkable. We are incredibly grateful for the countless hours she invested to help make Nutrition Detective what it is today.
Thank you, Julie.♥️(feel free to tell her by email 😁)
Moving to a Professional Fulfillment Center
As our supplement business continues to grow, we've reached the point where home-based fulfillment is no longer the most practical solution.
The photo above shows a U-Haul loaded with our supplement inventory as I transported products from our storage units to our new fulfillment partner. It's a bittersweet sight—a reminder of how far we've come and the beginning of an exciting new chapter.
This transition will allow us to provide faster, more consistent order processing and give us the infrastructure needed to continue serving our growing customer base.
What You Can Expect
Daily order processing: Monday through Friday
Same-day shipping: Most orders received before 11:00 AM Arizona time will ship the same day.
Shipping carriers: USPS and FedEx will be the available shipping options once the integration is fully completed.
International shipments: Flat-rate shipping on ALL international orders! $25USD to Canada, and $40USD to the rest of the world.
Important Information for International Customers
Please note the following policies regarding international shipments:
Import duties, taxes, and other fees may be charged by your country on the total purchase cost of all international orders and are the customer's responsibility.
International shipping fees are non-refundable.
Import laws and regulations vary by country and may change without notice. Customers are responsible for confirming that our products are permitted for import into their country.
We cannot guarantee delivery of international shipments.
If an international order is refused, delayed, or seized by Customs or other authorities, shipping fees will not be refunded.
If a package is returned to our facility, the product cost will be refunded, but shipping fees will not.
Thank You for Your Patience
Over the next day or two, there may be brief interruptions or lapses in functionality within our Shop and VIP Store while we complete the transition.
Rest assured, we have an excellent fulfillment team in place, and everyone involved is working hard to make this process as smooth as possible.
Thank you for supporting Nutrition Detective since those early days in 2021. Whether you've been with us from the beginning or just recently discovered us, your trust and support have made this growth possible.
Here's to the next chapter.
— Dr. Garrett Smith, Julie, and the Nutrition Detective Team