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OpenDNS Support @OpenDNSHelp

The official support handle for OpenDNS. Tweet us your questions! Find general OpenDNS info at @opendns, and see our security labs at @OpenDNSLabs.

Joined January 2015
  • Tweets 961
  • Following 11
  • Followers 427
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Hi there, Thank you for your patience here. We experienced a performance degradation across several datacenters between 2017-04...
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we're aware of an issue at some of our datacenters, please email us at support@opendns.com for more help!
Hello, I am sorry to hear that you are having problems, can you please open a support ticket by emailing support@opendns.com? Thanks
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You're welcome, David!
@snickn We are not blocking the domain. Please feel free to email support@opendns.com for further questions.
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@snickn Hello! This is for custom content filtering. We are not blocking the domain.
Blocking Software/Technology, Proxy/Anonymizer with OpenDNS filtering? You will see @getcloak blocked. support@opendns.com
Hello, We can look into it and see what the cause is. What is the domain in question. Is it tim[.]blog? If so we can have our...
Hello Michael, As mentioned we can go into the details be email if you'd like. But at this time we do not have development fo...
be filtered by having an Android connect to a wireless network already protected by OpenDNS or Cisco Umbrella. If you have a...
Thank you for reaching out to us. My apologies, at this time we don't have anything for Android. At this time Android can only
We are a DNS level filtering service - this means blocking URLs like your example wouldn't work. Sorry!
Thanks for writing! OpenDNS only blocks fully-qualified domains, so we will not be able to block subdomains or URL sites.
thank you for reaching out. Could you please send an email to support@opendns.com the character limits proper troubleshooting
Glad to here it! I'll be closing this case now. Have a great day!
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Is it possible to reach out to us at support@opendns.com ? The character limit makes it difficult to help troubleshoot thanks!
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Hello, If you are unable to ping our servers you may need to contact your ISP to find out if they are blocking you from using us
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We noticed that too! Our folks the UK experienced similar issues with Plusnet.
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We are sorry to hear you are having issues, please contact us at support@opendns.com and we will look into this further.
@UltraDHC Can you please run the diagnostic test found here: goo.gl/TmHfIk, and return the URL to the finsihed test back to us?
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