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We know many of our customers are affected by the situation in the Middle East. Here’s how we’re helping:
Postpaid: The cost of calls, SMS and roaming usage to and within selected countries credited on eligible plans from 28 Feb until withdrawn.
Prepaid: Free calls to selected countries from 3 Mar until further notice.
Terms: optus.com.au/support/interna…
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We are aware of an issue affecting mobile services for some Optus customers.
If you see “No Service” or “SOS” on your device, please restart your phone, to restore your service. This issue does not affect your ability to make emergency calls to Triple Zero.
We are actively working to identify the cause and rectify this issue as quickly as possible, and we apologise for the inconvenience.
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UPDATE 12PM 10/02/2026
We sincerely apologise for the software issue impacting mobile services for some Optus customers.
We are actively working to resolve the issue and will provide an update as soon as possible.
If you see “No Service” or “SOS” on your device, please restart your phone, to immediately restore your service. This issue does not affect your ability to make emergency calls to Triple Zero.
If you need support, please direct message us. You can also visit our network status page for the latest information optus.com.au/networkstatus.
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Tablet or iPad?
Which is the best device for students in 2024?
Whether you’re a university student, a curious learner or simply a parent looking for a learning tool to help your kids with school – we’ve got covered. Check out our device breakdown to help you decide on which tablet or iPad will work best for you and your grades: help.optus.com.au/4cJlISm
Explore our special offers and great range of tablets and iPads: optus.com.au/mobile/tablets/
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Looking to upgrade?
Look no further – the Samsung Galaxy S24 Series has arrived.
For price, specifications, updated feature details, and everything else you need to know, explore what’s changed and what’s new for the Samsung Galaxy here: help.optus.com.au/3OpmwBj
You can order your own Samsung Galaxy S24 phone today on an eligible SIM plan to enjoy interest free payments via Optus Pay here: help.optus.com.au/3SDtOnM
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Welcome to the next era of Samsung, meet the Galaxy S24 Ultra.
With a new titanium exterior, 6.8 flat display and the latest camera technology, the Galaxy S24 Ultra will unlock new levels of experiences and productivity like no other Samsung device has before.
How? Galaxy AI is finally here: help.optus.com.au/3OlgwcL
Register your interest or shop the new Galaxy to be eligible to receive bonus Galaxy Smart Tag (4 pack) and Wireless Charger Trio: help.optus.com.au/3SDtOnM
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Introducing the new Galaxy S24 Series.
Packed with new cutting-edge features - from AI technology to camera and processor improvements - the Samsung Galaxy S24 series introduces a trio of new phones to take your mobile experience to the next level.
For more information on all things Samsung Galaxy S24 Series, check out our feature breakdown here: help.optus.com.au/3Uno16R
Samsung Galaxy S24 Series available now: help.optus.com.au/3SDtOnM
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As part of our commitment to learn from the Optus outage on 8 November 2023, we undertook a review of our processes for calls that were unable to connect to the Triple Zero service.
That review has now shown that there were an additional 2,468 customers that made Triple Zero calls from our network that did not reach the Emergency Service Centre and for which a welfare check was not undertaken.
Optus has updated the Senate record and has also provided relevant information to the ACMA which is investigating Optus’ compliance with its obligations under the Emergency Service Call Determination. Optus will continue to cooperate with ongoing investigations by the Government, the Senate Committee and the ACMA into the outage.
Optus will also appoint an independent third party to undertake a review of our processes supporting our welfare check obligations. We will commit to implement any recommendations of this independent review and share the findings with the ACMA and the Senate Committee.
We are contacting each customer individually to apologise and provide the opportunity to discuss their specific circumstances and whether there is anything we can do to assist them further. We know we let our customers down and we are committed to addressing our learnings from the outage.
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Pre-order the new iPhone 15 Pro at Optus
Offer ends 31/10/23. Trade in value available with an iPhone 14 Pro Max 512GB or 1TB in good working order, subject to device assessment. T&Cs apply, see trade-in.optus.com.au/terms-….
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Optus retweeted
19 May 2023
Get to know your new device.
Find visual walkthroughs and tips for a range mobile phones, tablets and modems here → devicehelp.optus.com.au/
Still need a hand? Send us a message - we're here 24/7
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Whatever your wellness goals are – from getting more steps in to getting more sleep – a smart watch can help.
bit.ly/3NGGrw6
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No matter the lighting – even if it’s at night, capture the most epic photos and videos with Galaxy S23’s Nightography and advanced camera sensor.
Learn more: bit.ly/3khL0Rg
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Experience the next level of mobile gaming with the epic processing performance of the new Samsung Galaxy S23 Ultra.
Learn more: bit.ly/3Y7izDH
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Thinking of upgrading your Samsung device? Here’s how the latest Samsung Galaxy S23 series compares to the S22 series: bit.ly/3Kpc3Vo
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