Some raw unfiltered thoughts about bizops based on my last 6 years in business:
1. The clearer you make your goals, the more efficient you & your team become
2. Doing a lower volume of higher priority tasks consistently outperforms doing more, lower priority tasks.
3. Amplify great individuals with tools, that's when they become excellent contributors. They already know how to be successful, and tools will enable them to execute faster.
4. Relationships are your moat. Find individuals you share values with / respect, and stay in touch every couple of months. This is true for both friendship and commercial reasons.
5. Spend time on implementing observability to track outcomes, and educate your team to be self-conscious about the objectives they set themselves.
6. In small teams, tying goals back to revenue help give employees visibility on the impact of their work. It also gives clearer paths to incentivized models and higher comps (perspective) - reducing employee turnover
7. Leadership is established in the daily unseen actions. Being present, being available, setting the example, giving people room to perform while also stepping in when things are wrong.
8. Know your numbers. Unit economics are a thing for a reason, they buy you confidence in decisions, spend, and enable you to establish benchmarks which you can compare performance against.
9. Trust is built on reliability. Your team needs to be able to rely on you, just like you need to be able to rely on your team. Great processes form once mutual trust is formed and a group advances as a unit.
10. Cut losing initiatives fast, double down on winners. Offers, funnels, acquisition channels, strategies, all of these are dynamic, especially when starting off. Todays best operators start off wide with high flexibility and volume, then switch to focusing on the winning verticals that work for them.
Lmk if you're interested in hearing more from me on this. π«‘