We investigate complaints about the NHS in England, UK government departments and public bodies, including museums. Our service is free, fair and independent.
Joined September 2011
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We’ve launched our new Strategy for 2026 to 2031.
Our focus: fair and impartial justice for individuals and real, lasting improvements across public services.
Read more: ombudsman.org.uk/strategy
ALT A telescope Our vision We deliver fair and impartial justice for individuals and drive improvements in public services for everyone
ALT An arrow hits a bullseye Our aims Impact To drive meaningful improvements and system-level changes in public services
ALT A person with a tick box Our aims User experience To provide an accessible, timely and person-centred complaints process
ALT A megaphone Our aims Awareness To be a recognised and influential voice in improving public services
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#Complaints can make a difference.
We want to help people complain if they are unhappy about government or health services – particularly people who are less likely to complain or may not be aware they can.
Our website has tips to help: orlo.uk/ABkUG #FeedbackFriday
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Don't forget to sign-up for email updates, quarterly newsletters and our Prioritising Patient Safety blog.
Get our latest casework decisions, publications, blogs, podcasts and more delivered straight to your inbox.
For more info and to subscribe visit: orlo.uk/9EcBY
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Our latest published cases include upheld decisions where we found failings in the care and treatment provided by NHS Trusts.
View our latest casework decisions: orlo.uk/Dih7t
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In our latest Prioritising #PatientSafety blog, we explore:
- a new partnership with two medical schools to help train the next generation of doctors
- an avoidable death and a Trust that responded with openness
- the latest patient safety news
Read: orlo.uk/d5yW4
ALT Prioritising patient safety with Dr Tony Dysart
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Parliamentary and Health Service Ombudsman retweeted
We want to hear your feedback! By telling us your experiences with health and social care services, you help us understand what's working and what's not. Take our short survey: bit.ly/2t8K2IJ
ALT Just three minutes of your time can make a huge difference to your local services. Share your experiences in our short, confidential survey.
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"Poor communication is a recurring theme in our investigations and the NHS must make sure it operates with candour and clarity."
Our CEO comments on our latest investigation which found communication failures at every stage of a five-year-old's care: orlo.uk/8FRrm
ALT "Poor communication is a recurring theme in our investigations and the NHS must make sure it operates with candour and clarity."
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What separates a complaint from an opportunity to improve? Leadership, openness and a willingness to listen.
We’re sharing what good complaint handling looks like across NHS trusts in England.
Read more: orlo.uk/Bcd5L
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A five-year-old was prescribed the wrong treatment after a breakdown in communication between healthcare professionals.
Our investigation found failings at every stage and that better communication could have prevented this entirely.
Read more: orlo.uk/XmzUI
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Parliamentary and Health Service Ombudsman retweeted
Jun 5
Girl, 5, left bleeding and screaming in pain after being wrongly prescribed treatment trib.al/31jkS61
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Want to stay up to date on our latest insights into #PatientSafety?
Our blog series from senior lead clinician Dr Tony Dysart explores how findings from our casework can help colleagues across the NHS harness the power of complaints.
Read more: orlo.uk/JG4Eb
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"The NHS needs to listen more to patients and their families."
Our CEO spoke to @bbcmtd following our investigation into Sevinc's care. The Trust missed opportunities to treat her bowel obstruction and didn't provide an interpreter.
Watch from 8m40s: orlo.uk/6tJ8U
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Parliamentary and Health Service Ombudsman retweeted
Jun 2
Solihull grandmother's death could have been avoided after bowel obstruction missed, watchdog finds
itv.com/news/central/2026-06…
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Parliamentary and Health Service Ombudsman retweeted
Woman died after doctors missed bowel obstruction bbc.in/4u9W5BW
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“My sister and I implored the medical team to act on what our mother was telling us.”
Sevinc died after doctors missed signs of a bowel obstruction. She couldn't communicate with medical staff because the Trust didn't provide an interpreter.
orlo.uk/9vPm4
ALT Sevinc and her daughters
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What separates a complaint from an opportunity to improve? Leadership, openness and a willingness to listen.
We’re sharing what good complaint handling looks like across NHS trusts in England.
Read more: orlo.uk/nGILT
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Parliamentary and Health Service Ombudsman retweeted
🔍Looking for a change in your career and ready to make a real impact?
opportunities across our member schemes:
📚 Product Manger(s) – @PHSOmbudsman
📅 For further info, additional vacancies and how to apply, visit: lnkd.in/eMrjRMme
#OmbudsmanJobs #OAJobs #Hiring
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In our latest Prioritising #PatientSafety blog, we explore:
- a new partnership with two medical schools to help train the next generation of doctors
- an avoidable death and a Trust that responded with openness
- the latest patient safety news
Read: orlo.uk/kW9NT
ALT Prioritising patient safety with Dr Tony Dysart
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NHS complaints are rising. But trusts that prioritise a learning culture are turning feedback into safer, better care.
We spoke to NHS Trust leaders across England to understand what's working and what needs to change: orlo.uk/UnT70
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Don't forget to sign-up for email updates, quarterly newsletters and our Prioritising Patient Safety blog.
Get our latest casework decisions, publications, blogs, podcasts and more delivered straight to your inbox.
For more info and to subscribe visit: orlo.uk/TOrbV
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Parliamentary and Health Service Ombudsman retweeted
Are you looking for health advice or information?
From how to register with your GP and look after your mental health to citizen's advice and knowing your rights, we're here to help.
Head to our website: bit.ly/2DGZUbg
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