E-commerce Customer Support Specialist | Helping E-commerce Brands and Online Stores Reduce Complaints & Build Customer Loyalty Through Empathy-Driven Support

Joined November 2017
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"After years of working behind the scenes making sure e-commerce customers get their orders, get their answers, and feel genuinely taken care of, I'm stepping into this space to share everything I know. I'm Funmilayo, Customer Support Specialist with 5 years in e-commerce.
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You are your own little plant, water yourself, speak to yourself nicely and watch how you bloom.
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Galatians 5:16 TPT Let me emphasize this: As you yield to the dynamic life and power of the Holy Spirit, you will abandon the cravings of your self-life. Galatians 5:16 KJV This I say then, Walk in the Spirit, and ye shall not fulfil the lust of the flesh.
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Becoming 1% better per day is 37 times better per year. Saving ₦2,000 per day is ₦730,000 per year. Posting one piece of content daily is 365 chances to go viral per year. Reading 20 pages per day is 30 books per year. Practicing your craft 30 minutes daily is 182 hours of mastery per year. Small habits are underestimated.
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WHAT IS PURPOSE? Purpose is that one thing for which you were created and at which you must succeed otherwise nothing else you succeed at will count. - Emmanuel Iren, 2013
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Your intelligence can be a curse. Stop overthinking things and make a move and even if you fail, you will learn.
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Prayer should not be your response to crisis It should be your breath for living. Pray even when the waters are calm!
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Nobody tells you that building something of your own will test every version of you. Your patience. Your faith. Your consistency. But every test is also a testimony in the making. What are you building through right now?
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Stop waiting to feel ready. Ready is a feeling that comes after you start. Happy Monday Good morning X Fam 🌄
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May people see Christ in us, even before we tell them about Christ.
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Pray a lot Pray for everything Pray about the little things Pray about the big ones too Pray on what seems silly and ridiculous Pray obviously about the serious ones too Pray about your suspicions Pray on the ones you’re certain about Just pray.
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Here's what nobody tells you about consistency: it feels like nothing in the moment. Like you're pouring into a void. But keep going, because one random day, you'll look in the mirror and realize the person staring back has been quietly transforming all along.
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And it’s true: “Everyone who calls on the Lord’s name will experience new life.” Romans 10:13 TPT
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Day 8 of my Shopify learning journey and I'm closing out the cart abandonment series with the final reason. It's been such a rich week of learning and I saved one of the most important ones for last 👇
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Every single reason behind cart abandonment traces back to one thing: TRUST Poor mobile experience, limited payment options, strict return policies: they all make the customer feel unsafe. And every solution is simply a way of building that trust back.
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That's what great customer support is about too. Not just solving problems: but making people feel safe enough to come back.
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Don’t become so intelligent that you begin to think you don’t need God. Life is spiritual!
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