Official PlayStation Customer Support account (FKA Ask PlayStation). Posts about tips, system software updates, etc. For inquiries, visit the URL below.
Joined May 2010
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Starting today, "Ask PlayStation" will be renamed to "PlayStation Support US"✨
As we evolve, we'll keep listening and providing you with support that fits your needs!
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HDR delivers a higher contrast—or larger color and brightness range—than Standard Dynamic Range (SDR)
If you have a HDR-compatible display, try it out with your PlayStation 5 console!
💡How to enable HDR on PS5
playstation.com/support/hard…
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You can save up to 30 custom profiles for your Access controller!
Assign up to 3 profile slots and enjoy your gameplay while switching between profiles on the fly!
💡How to set up profiles
playstation.com/support/hard…
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The DualSense Edge wireless controller can also be used on PC/Mac/iOS🎮
Check our FAQ and try pairing the Dualsense Edge with your device!
💡How to use the DualSense Edge wireless controller on PC/Mac/iOS
playstation.com/support/hard…
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"My DualSense wireless controller is unresponsive😖"
In that case, use a pin or other pointed tool to press and hold the reset button for at least 5 seconds📎
💡How to troubleshoot DualSense wireless controller issues
playstation.com/support/hard…
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Are you seeing interrupted gameplay or issues launching your games?
Try starting your PS5/PS4 console in safe mode and restarting or rebuilding your console database!
⚙️How to use Safe Mode
playstation.com/support/hard…
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🤔"I want to hide notifications from PlayStation when I'm gaming and change it back afterwards!"
Customize which pop-ups to display and when to see them from the [Notifications] setting on PS5!
💡How to manage notifications on PS5
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The PS5 console has four USB ports with different connection speeds.
The ports can be used for various peripheral devices such as wireless controllers and PlayStation VR2.
💡PS5 USB ports guide
playstation.com/support/hard…
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Starting today, PS5 system software will be updated to version 26.04-13.40.00 in a phased release✨
For information about the latest system software features or if you would like to update manually, please check our guide.
💡PS5 system software update
playstation.com/support/hard…
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Our new, smaller PS5 model has a detachable Ultra HD Blu-ray disc drive💿
Refer to our FAQ below for disc drive installation and removal instructions!
💡How to set up the disc drive
playstation.com/support/hard…
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To manage your DLC:
1. Highlight the game icon and press the options button.
2. Select Manage Game Content.
If you're having trouble finding your DLC, visit the guide below.
💡How to troubleshoot add-on issues
playstation.com/support/game…
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Concerned about PS5 console noise and/or cooling fan activity?
Place your PS5 in a space with sufficient airflow and clean the air vents as needed✨
💡Console placement and cleaning guide for your PS5
playstation.com/support/hard…
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[Checkout Checklist]
✅ Have you selected the right edition?
✅ Any items from your previous cart?
✅ To avoid mistaken purchases, don't repeatedly press the button.
Please check the above before shopping!
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"The game download on my PS5 console doesn't start...😐"
If so, please try our troubleshooting steps in the image!
⚙️Troubleshooting when a game cannot be started
playstation.com/support/game…
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PlayStation has teamed up with Crisis Text Line, if you are struggling with your mental health, a Crisis Text Line Counselor is available to anyone living in the U.S. for free, 24/7, by texting CIRCLE to 741741
For more info, visit playstation.com/en-us/suppor…
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Want to change the cover of your PS5 console or install a supported M.2 SSD?
Please refer to our guide below!
*The FAQ also includes information about the new PS5.
💡How to remove and replace PS5 console covers
playstation.com/support/hard…
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To find out more about PS5 Pro compatibility with covers, stands and drives, as well as PS5 Pro resolution features, visit the guide below.
💡Compatibility Guide for PS5 Pro
playstation.com/support/hard…
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"When does my current PlayStation Plus plan expire?"
With the PlayStation App, you can check your next payment date on the go!
💡How to manage your subscriptions on PlayStation Store
playstation.com/support/stor…
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Press the PS button once on your DualSense to access additional settings.
You can adjust
📺Output device settings
🔊Volume levels
🗣Voice chat
💡How to use DualSense wireless controller
playstation.com/support/hard…
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With PlayStation Plus, you can find right service plan for your gaming!
✅PlayStation Plus Essential
✅PlayStation Plus Extra
✅PlayStation Plus Premium
💡PlayStation Plus subscription plan guide
playstation.com/ps-plus/
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Always use a valid and accessible email address as your sign-in ID, so you can easily recovery your account.
💡How to change your sign-in ID
playstation.com/support/acco…
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