Hey
@JeffBezos,
@amazon, and
@AmazonHelp
Here is the situation:
I made a large $2,800 order of kids puzzle books for an event I am taking part. It is happening during a kids U9 hockey tournament this weekend, and next weekend. The order was placed on March 31, to give Amazon more than the 2 week lag time requested.
Long story short, about 25% of this order is now not being delivered due to damages that occurred during shipping. What makes things worse is the part of the order not being delivered is the Hockey Word Search Book. Now I get to be part of a hockey event with hardly any Hockey Book inventory.
I reached out to customer service and was basically told βsorry for your luck, we will refund you the cost, and you can reorder.β Ok, but what about the lost revenues? What about the kids who wonβt get a book? What about mine and my businesses reputation? What about the fact that I have events this weekend and next weekend, and due to your 2 week lag time, there is no way to get books for either of these events on time?
I have explained this to your customer service rep, who has escalated the issue and requested an additional 24 hours to get a response. I accepted because there are no other options.
At the very least I am requesting Amazon cover the entire retail cost of the books, which at $20 per unit comes to $1,260. I believe this is more than fair. I should not have to have my business suffer, or my reputation, because you canβt deliver. Your excuse that you use a third party, and itβs their fault will not stand in court. I have a transactional contract with you, Amazon, and it is up to YOU to deliver.
I hope you make this right and understand the impact your actions will have on my business. Failure to do so will result in legal consequences.