President and CEO, @PhoenixAmerHosp | Business Transformation Advocate | Future of Real Estate in Hospitality | Leadership with Impact
Joined December 2021
- Tweets 912
- Following 125
- Followers 993
- Likes 11
34 Photos and videos
25 Aug 2025
This take on #Tech-Enabled #Hospitality is spot on! Mindset, culture, and strategy are key to real #DigitalTransformation. From AI to space-as-a-service, innovation is reshaping the #GuestExperience like never before. #HospitalityInnovation @hospitalitynet
14 Aug 2025
Jessica Gillingham’s #Tech-Enabled #Hospitality is a call to action. From AI to space-as-a-service, it unpacks how mindset, culture, and strategy drive #DigitalTransformation. Tech is enhancing hospitality. #HospitalityInnovation @hospitalitynet hospitalitynet.org/news/4128…
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24 Aug 2025
Stretching yourself too thin means that no one gets enough of your attention, which defeats the purpose. #IntentionalLeadership, providing a stellar #GuestExperience, and learning to say "no" to what you know you can't take on is critical. #HospitalityLeaders
11 Aug 2025
Friendly reminder: You can't fill every cup.
(and that's perfectly okay)
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23 Aug 2025
In #hospitality, the unseen moments matter most. It’s not just about avoiding bad reviews but showing genuine care in every interaction. A simple smile or thoughtful follow-up can turn a stay into a cherished memory. Attention and kindness build lasting loyalty. #ServiceWithSoul
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18 Aug 2025
Last-minute bookings are rising, especially in cities like New York, but #travelers are willing to pay higher rates closer to arrival. This means #hotels should rethink early-bird discounts and focus on #DynamicPricing to capture late demand. @skift skift.com/2025/08/08/the-ris…
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16 Aug 2025
#Travel is back, but the world has changed. The future of #tourism will be shaped by geopolitics, #sustainability, and technology. Leaders must adapt with smarter governance, skills investment, and innovation to thrive in any scenario. #TravelTrends @wef weforum.org/stories/2025/08/…
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13 Aug 2025
Great #HospitalityLeadership isn’t just about service. It’s about inspiring teams, creating memorable #GuestExperiences, and leading with #empathy under pressure. Strong leaders turn good stays into unforgettable ones. #HospitalityLeadership
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11 Aug 2025
Love seeing teams come together for something bigger than business. Every toy is more than a gift -- it’s a moment of joy and comfort for families in challenging times. Huge kudos to the #PAH team for making a real difference. 💙 #PAHGivesBack
5 Aug 2025
The PAH team came together for a Toy Drive supporting @RMHDallas! From baby toys to teen gifts, every donation helps bring a little joy to families facing tough times. Grateful to give back to a great cause. 💙 #PAHGivesBack #RMHDallas #ToyDrive #HospitalityCares
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8 Aug 2025
U.S. #hotel performance remains mixed amid near-term headwinds and tough YOY comps from last year’s storms. Sociopolitical factors add pressure in some markets, but with July likely the low point, #demand is expected to strengthen through the quarter.
5 Aug 2025
U.S. #hospitality saw its fourth straight week of #RevPAR decline (down -3.3% YoY) during the July 13-19 week, reflecting softer demand (-1.8%) and a slight dip in ADR (-0.7%). While occupancy held at 71.6%, it’s clear travelers are being more selective. str.com/data-insights-blog/s…
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6 Aug 2025
Staying strong on your positions builds #respect and fosters #trust. It proves integrity, especially when tested. #corevalues set expectations for company performance and develop engagement and inspiration. When a team aligns on values, trust and results naturally follow.
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1 Aug 2025
U.S. #RevPAR looks flat (-0.1%), but Vegas (-28.7%) skewed results. Top 25 markets (excluding Las Vegas) held steady (-0.2%), while rural areas varied. Macro trends often mask #local realities, and success demands market-by-market agility. #Hospitality
22 Jul 2025
Data from the first week of July showed the #July4th week boosted early-week travel—RevPAR up 6.6%. Luxury dipped slightly after 16 strong weeks. #Summer looks uneven: weaker international demand, but stadium concerts & a weaker dollar may help. ☀️ str.com/data-insights-blog/s…
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30 Jul 2025
Notably, TSA screenings rose while #hotel demand fell, signaling a shift to alternative accommodations such as short-term rentals, cruises, and camping. These alternatives now pose material headwinds, compounded by #internationaltravel imbalances during peak #summer season.
29 Jul 2025
U.S. #Hotels Update (July 6-12):
#RevPAR fell 3.7%, extending July’s slump.
🔹 Weak #businesstravel (weekdays down)
🔹 Leisure softer but outperforming
🔹 Luxury (-2%) fared best vs mid-scale (-4%) & economy (-5%) str.com/data-insights-blog/s…
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24 Jul 2025
I've seen more teens skip gritty #firstjobs now, internships replace diner shifts. But those jobs teach #skills that stay with you: working exhausted, respecting unseen labor, and showing up on time.
What did your first job teach you?
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23 Jul 2025
Three ways to address hospitality's labor challenge:
- Tech-infused training programs
- Career rebranding
- Earn-while-you-learn models
The future workforce wants meaningful #techcareers, and we can build them in #hospitality. forbes.com/sites/scottwhite/…
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17 Jul 2025
Strong #leaders prioritize connection over control. They know #trust and connection are the foundation of demanding #excellence while supporting growth. Trust isn’t earned through fear; it’s built on reliability. Strong leaders build. Tough leaders break.
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15 Jul 2025
68% of #hospitality workers & 47% of managers are burning out from understaffing, long hours & tough guests taking their toll. Yet 3/4 rarely get feedback from managers. Personal, regular #recognition triples engagement. Silence costs us talent & morale. hotelexecutive.com/business_…
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12 Jul 2025
EY data: Hotel loyalty programs hit 675M members but remain transactional. Our challenge is to build #guestloyalty by transforming digital convenience (44% investing in UX) into real emotional engagement. hoteldive.com/news/reward-re…
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10 Jul 2025
National #hoteltrends mask #regional realities. While Vegas struggles, Orlando thrives. Tailor pricing to micro-markets, track #local demand drivers daily, and act on neighborhood-level data. Recovery favors the geographically savvy. costar.com/article/203669421…
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9 Jul 2025
In high-pressure environments, even well-intentioned communication can trigger conflict. Stay calm under pressure: Pause. Name the emotion. Respond with clarity. Civility reduces conflict, boosts morale, and drives results. #Leadership
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8 Jul 2025
#Tech handles transactions, but people create #experiences. The best #hotels know: AI can't replace attentive service, genuine care, or that perfect personal touch. mckinsey.com/capabilities/op…
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8 Jul 2025
While the U.S. #hotel rebound is encouraging, it’s clear that major markets like Las Vegas (-17.4% RevPAR) and Houston (-3.4%) are still lowering national averages. Excluding these two markets, U.S. #RevPAR actually grew 4.2% showing #regional nuances matter.
7 Jul 2025
U.S. hotels rebounded last week! 📈 RevPAR 3.3% as later school breaks & Juneteenth travel boosted demand. Northern markets & long weekends drove gains. #HotelTrends str.com/data-insights-blog/s…
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