PerfectServe accelerates speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients and their families.
Joined December 2008
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1,869 Photos and videos
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Jan 21
PerfectServe was just recognized as both highest in execution and furthest in vision in the new @Gartner_inc Magic Quadrant for Clinical Communication and Collaboration.
Check out the full report to learn why we’re a Leader for the third time in a row: bit.ly/4sWodcq
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Jun 12
Our customers have staff and serve patients who come from all walks of life.
We wouldn't be able to serve them properly if our team didn't mirror the incredible diversity that exists in the world around us.
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The best processes in patient care delivery are the ones that minimize variability.
With technology, you can "hire" a workflow that functions the right way every time, reduces the cognitive burden for clinicians, and ensures patients get the care they need in a timely manner.
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Sometimes a small process change can lead to major benefits.
For First State Orthopaedics, that change was implementing #voicetotext with PerfectServe, which turns voicemails that require extra time to decipher into transcribed messages that can be actioned quickly.
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We're #hiring a Senior GTM Systems Engineer! Apply here: bit.ly/4oaa7SM
This role will help our go-to-market motion by building AI agents to compress things like prospect research and call prep so our teams can spend their time on judgment, not repetition.
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Some people are just born to be nurses. Brianna Watkins, the Labor & Delivery Director at Johnson Regional Medical Center in Clarksville, AR, is one of those people.
Read more about this Nurses of Note winner's mission to bring more resources to her NICU: bit.ly/4vsDi5M
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We surveyed 343 clinicians about the operational challenges that make their jobs harder.
40% of respondents said their leadership team has NEVER asked them for feedback about the tools & processes they use to do their jobs every day.
Here are four ways to improve communication:
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Don't miss this conversation from one of our favorite CIOs!
@hcittoday chatted with John Gaede of @SanJuanRegional to learn why a communication & scheduling upgrade is their most important project.
CIO Podcast - Episode 115: Healthcare Communication Solutions with John Gaede @PerfectServe #HealthIT
healthcareittoday.com/?p=253…
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May 29
If you don't thoroughly vet new tech and new processes to make sure they fit well within day-to-day patient care activities, you might find out after the fact that people are using them incorrectly—or just not using them at all.
One lesson? Give nurses a seat at the table!
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May 27
In our series #TheMooreReport, we're taking advantage of our Chief Innovation Officer Ben Moore's experience to discuss important topics relevant to #healthIT today.
Watch episode 2 to learn why not all "secure messaging" solutions are created equal: bit.ly/3Pt9rLn
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May 26
As UNC Chapel Hill's Dept. of Psychiatry dealt with explosive growth, it became obvious their existing scheduling methods were no longer cutting it.
Start below and read the whole story here to see how we helped them reduce schedule creation time by 88%: bit.ly/4uCJjgi
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May 21
On May 28 at 1 PM ET, we're hosting a live panel to discuss the current state of healthcare call centers and what health systems can do to make meaningful changes.
No product pitch. Just research, context, and a conversation worth having.
Sign up here: bit.ly/4dICAtT
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May 20
Lansing Pediatric Associates used to manage nurse schedules in Excel. That caused a number of problems, but staffing efficiency was at the top of the list. They often found themselves understaffed or overstaffed.
See how Lightning Bolt transformed their #nurse scheduling.👇🏽
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May 19
When Lucy Dennis and the team at St. Luke's Health System started looking for an enterprise scheduling system, they did their homework. They researched features extensively, talked to users, and eventually selected Lightning Bolt.
Hear more about the impact thus far.👇🏽
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May 11
Before PerfectServe, Summit Health had some frustrating challenges: provider schedules that had to be built by hand across different offices and disjointed care team communication.
How did we help them turn the curve? Exec summary below & full story here: bit.ly/48Tanis
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Building PerfectServe into important clinical processes is all about connecting people across teams and locations with the information they need to make the best decisions about patient care.
Finding ways to remove friction in these processes makes a big difference.
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How is PerfectServe thinking about delivering tangible outcomes for customers with AI?
Check out this roundup from @hcittoday to read what our Chief Innovation Officer, Ben Moore, has to say about the subject.
Measuring Clinical, Operational, and Financial ROI of AI Initiatives @KeenStack @Navina_ai @CroweUSA @DocumoCloud @WebPT @LeanTaaS @Withings @perfectserve @PointClickCare @AlteraHealth #HealthIT
healthcareittoday.com/?p=253…
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Apr 28
After almost 30 years in business, a lot has changed at PerfectServe.
Spurred by Guillaume Castel's recent interview with @histalk, we wanted to take stock of the philosophies that define PerfectServe's success.
Full story here: bit.ly/4tGy06n
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Apr 27
Our EHR embedded messaging feature is popular with customers because you get all the benefits of PerfectServe's routing intelligence, and it's baked right into the EHR.
No app jumping, no digging for the right contact info. Just efficient communication.
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Apr 24
One advantage of being in the healthcare communication business for almost 30 years is that we're ready for pretty much anything a customer can throw at us.
Regardless of your practice's unique requirements, PerfectServe can facilitate your communication workflows with ease.
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Apr 24
What does "unified communication" look like in practice?
1️⃣ You can quickly find and communicate with the people currently taking care of the patient.
2️⃣ Real-time schedules tied to all communications.
3️⃣ Delivery confirmation and read receipts.
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