How Coupang missed the Fintech opportunity
It won in e-commerce, but lost the wallet war
Coupang
$CPNG, the “Amazon of South Korea”, controls close to 40% of the country’s e-commerce market and serves almost half the population. Even with its dominant position, Coupang continues to grow, with analysts projecting $45 billion in revenue by 2027. That made me think Coupang must have a strong Fintech arm, just like Mercado Libre
$MELI with Mercado Pago or Sea
$SE with Shopee.
But I was wrong. Coupang’s Fintech business is limited to a wallet, Coupang Pay, and a co-branded credit card, WOW card. Limited disclosures suggest that these products have a marginal contribution to the company’s top line. So what happened? My conclusion is that Coupang lost the wallet war.
South Korea experienced a major shift from card payments to mobile wallets, and Coupang was late to respond. Coupang’s wallet came too late, Samsung, Naver, KakaoPay, and Toss had already built strong footholds. And in Fintech, payments come first. If you control payments, you earn the right to offer loans, insurance, and investments.
Coupang missed that chance.
Follow the link in the reply to read my deep dive 👇🏻