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Primus Helps @PrimusHelps

We are here to help. Mon to Fri 9am - 8pm, Sat 9am - 5pm EST. Tech support available at 1-800-370-0015. Mon to Fri 8am - 10pm, Sat to Sun 9am - 10pm EST

Joined April 2011
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À 16 heures ATL, nous constatons que les services ont été rétablis. Les clients du Canada atlantique devraient maintenant être de nouveau en ligne. Si vous continuez à rencontrer des problèmes, n'hésitez pas à appeler. Nos temps d'attente sont désormais faibles.
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As of 4pm ATL we are seeing services have been restored. Customers in Atlantic Canada should now be back online. You may have to power cycle your modem and connected devices. If you continue to have issues, please do not hesitate to call. Our wait times are now low.
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Nous subissons actuellement une panne de service câble dans la région du Canada atlantique. Cette panne est relié à un bris du réseau d'un fournisseur sous-jacent. Nous nous excusons sincèrement pour l'inconvénient et nous travaillons à rétablir le service aussitôt que possible
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Mis à jour à 12h30. Nous subissons actuellement une panne affectant nos clients du câble au Canada atlantique. La panne est due à une fibre coupée d'un transporteur sous-jacent. L'équipe de réparation a localisé la zone touchée et se prépare à épisser le câble. Pas encore d'ETR.
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Mise à jour à 14h30 ATL - Alors que les réparations des câbles sont en cours, nous constatons que les services de certains clients sont rétablis. Actuellement, nous avons une heure estimée de pleine résolution vers 17h00 ATL.
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Updated at 12:30. We are currently experiencing an outage impacting our cable customers in Atlantic Canada. The outage is due to a fiber cut from an underlying carrier. The repair team has located the affected area and is preparing to splice the cable. No ETR yet.
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Update 2:30pm ATL - As cable repairs are underway, we are seeing some customers services are being restored. Currently we have an Estimated time of full resolution around 5pm ATL
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We are currently experiencing an outage impacting our cable customers in Atlantic Canada. The outage is due to a fiber cut from an underlying carrier. We apologize for the service disruption and we're working to have this resolved as soon as possible.
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Please accept our sincere apologies.
Replying to @Primus4Home @Bell
The Internet was cancelled when the home phone service was disconnected; a dry loop was required and you should have been informed.
Hello, in reviewing your account the Internet was mistakenly cancelled. Please accept our apologies, we're sorry to have lost your business
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Hello, kindly DM your complete address, we'll verify if it's available.
Hello, we wish to extend our apologies for the long waits. Please DM your contact tel # & a convenient time for our tech support to call you
Glad we could be of assistance! Don' t hesitate to reach out if you need help going forward.
Hello, we are sorry to hear you're without Internet. Please DM your account # or the contact # on your account, we'll review.
Hello, we apologize for the long waits. Please DM your contact # & a convenient time of day for us to call you.
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