Just a note for everyone, we are NOT affiliated with x.com/prismnodes. they are a separate entity posting racist and right wing propaganda on prism under our name. THE ONLY prism x account is x.com/prismstatus.
Some New York orders from the past 18 hour were stuck pending after a major order surge filled capacity before the compute cluster could scale. We've added 23 NY nodes and pending servers are now being created. Affected users will receive 2x pending time in service credit.
Rudin, the helper who can't stop DM advertising his personal shithost Plodium? Got told it's a shithost, and ran to Trustpilot with a 1-star victim special? We ban DM advertisers, not helpers. Bans exist for a reason. Stay mad and stay banned. GG ez no re @Trustpilot#FakeReviews
Henrikboy aka Kenny dropping a fake 1-star review trying to scam a refund. Policy was clear yet you still cried. Service mid? Skill issue. Too expensive? Don't buy then genius. Our customers enjoy 5-star hosting while you seethe. GG ez no re. @Trustpilot#FakeReviews
Most of the staff team has things going on this week, so Executive support will be slower than usual. We'll still get to your tickets, it'll just take a bit longer. T2 support members will remain available to assist users but advanced debugging, billing help, etc may be delayed.
Reinforcements have arrived! Welcome @HempTemp12, @imabanana8080, @Taco_8888, @Python, and @PhytorMC to the support team. Five new chronically online agents helping us hold a sub-5-minute average response time this week. We're working towards the best support in the industry :D
You can now hibernate your server directly from the billing panel. Hibernation lets you pause your server plan and reduce costs while you take a break, without losing your setup. You can unhibernate your server at any time and resume right where you left off.
Another 1-star clown from the land of call center scams. Your story is as believable as your South African Indian "tech support" credentials. You got banned because you couldn't follow basic instructions and wasted our staff's time. GG ez no re. #FakeReview@Trustpilot