Tenants want digital services—but human contact still matters.
Balance is key:
Segment needs
Offer digital & human options
Use AI wisely
👉 Is your org getting it right? Reply below! 👇
#TenantExperience#Omnichannel#DigitalTransformation#Prodo
Built a tenant portal -no one’s using it?
If it’s clunky, hard to find, not tenant-focused, they’ll call you
Simplify UX
Mobile 1st
Promote benefits
Improve with real data
👉 What’s worked for you? Share thoughts! 👇
#TenantExperience#DigitalAdoption#HousingTech#Prodo
đź’ˇ Are payment gateways holding you back?
❌ High fees
❌ Limited flexibility
❌ Complex systems
We’re rethinking payments with Prodo Pay: affordable, flexible, and tenant-focused.
What’s your biggest frustration with payment gateways? Tell us
#SocialHousing#Innovation
🤖 AI is transforming everything, in social housing:-
âś… Personalised communication
âś… Predictive issue resolution
âś… Smarter, data-driven decisions
How are you using AI to improve tenant experiences? Share your insights! 👇
#AI#TenantEngagement#SocialHousing
Our MD, Zack Hodge, was at the House of Lords today, engaging with policymakers on social housing & homelessness. Critical conversations on Awaab’s Law, digital transformation & tenant engagement—shaping the future of housing. 🏡💬 #SocialHousing#AwaabsLaw#HousingInnovation"
🔍 Facing compliance challenges?
Automation Predictive Analytics can:
âś… Save time with real-time reporting
âś… Minimise risks with proactive insights
âś… Enhance tenant wellbeing
With Awaab’s Law, staying ahead is critical.
Article here 🔍 eu1.hubs.ly/H0g7Crk0
Understanding what tenants need isn't just about surveys - it's about building relationships that foster trust and collaboration.
Proactive communication strategies can transform experiences and create stronger communities.
eu1.hubs.ly/H0g8qvp0#socialHousing
Co-creation is the key to designing digital platforms tenants will love. When tenants are part of the process, adoption rates and satisfaction soar.
How are you involving tenants in your digital journey? Share your experience with other professionals
#uksocialhousing
Over 70% of social housing tenants are satisfied with their landlord’s service . But 1 in 5 tenants remain unsatisfied, largely around how complaints are handled. (Source: Regulator of Social Housing)
How are you improving satisfaction?
#SocialHousing#TenantEngagement
Big conversations in a big setting! 🏛️ Our MD, Zack, is back at the House of Lords today, meeting sector experts to discuss the future of social housing. Collaboration is key to driving real change!
#SocialHousing#Leadership#HousingSector#Innovation
Many tenants prefer digital channels for communication, housing providers still face challenges in delivering seamless, tenant-first experiences.
What's one innovation you think could transform tenant experiences?
Share your ideas below 👇
#socialhousing#ukhousing #
🚨 Labour’s First 8 Months – Progress or Problems? 🚨
217 days in 🏡🏗️
✔️ Housing targets back, planning reforms underway
✔️ Renters’ Rights Bill moving, Section 21 ban delayed
✔️ No major funding yet – Spring Budget crucial
📢 Read: eu1.hubs.ly/H0gs1b30#Housing#UKHousing
Our latest blog explores how social housing providers can future-proof their strategies:
✔️Use data to make smarter decisions
✔️Built tenant-first digital platforms
✔️Stay ahead of regulatory changes
Read eu1.hubs.ly/H0g7j8Q0#socialhousing#digitaltransform#ukhousing
The current housing crisis stems from short-term, piecemeal solutions. For real change, we need long-term, cross-party collaboration. Hear Rachael Williamson, Head of Policy and External Affairs at the @CIHhousing, talk more on this. Full session: eu1.hubs.ly/H0cXyHL0