Property Redress is a new government-authorised consumer redress scheme for the Property Industry.
Joined April 2014
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28 Feb 2023
Our 2022 annual report is now live!
π content.theprs.co.uk/story/pβ¦
The report reflects on the past year and how the private rented sector has emerged from the numerous challenges. #prsannualreport2022
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Accountability matters.
β’ 85 agencies expelled for non-compliance
β’ Β£1.2M awarded to consumers
β’ 47% rise in complaint investigations
β’ 8% more proposed and default decisions
Raising standards across the private rented sector.
Read more: bit.ly/4rESk6U
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Complaints are rising across the sector but so is resolution.
In 2025:
β’34 day average resolution
β’ 53% settled at early stage
β’ Β£1.2M awarded in fair outcomes
β’ Enquiries up 47% in 2025
Read more: bit.ly/47lDSbN
#PropertyRedress #UKProperty #LettingAgents
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Property Redress Annual Report 2025 is here.
β 1,440 agent branches
β 19,051 agents
β 78% renewal rate
A growing community. Stronger standards. Greater trust.
Read the full report: bit.ly/46ucUP2
#PropertyRedress #UKProperty #LettingAgents
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Every complaint tells a story.
Our Annual Report 2025 brings together a year of real cases, emerging trends and practical insight into how the private rented sector is changing.
Launching soon - sign up here to be the first to receive it: [bit.ly/4kG4tpz
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15 Dec 2025
π Thank you for being part of our community this year.
Our festive opening hours are listed below.
If you need to raise or update a complaint outside these times, you can still do so through your online PR account and our team will respond on the next working day.
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26 Sep 2025
π’ Webinar: An Evening With Property Redress
π Tue 30 Sept | 19:00| Zoom
Sean Hooker breaks down what the Rentersβ Rights Bill means for property sourcing agents & investors.
π Register: bit.ly/46U6Gs6
#RentersRightsBill #PropertyInvestors #PropertyRedress
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26 May 2025
Sean Hooker from Property Redress will speak at the Future of the Private Rental Sector Conference 2025 on how redress schemes can support enforcement.
π25 June 2025 | Online
Don't miss out: bit.ly/43yqqyM
#PRS #SeanHooker #PropertyRedress #Housing2025 #LandlordZONE
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1 May 2025
π Even in challenging times, over half of agents remain passionate about their work. What keeps you motivated and how can redress schemes support your success?
π Discover the full survey report: bit.ly/4jRHpmU
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24 Apr 2025
ποΈ With 73.5% of agents feeling let down by policymakers, the right support is crucial. How are you making sure your agency thrives amidst these changes?
π Read the full survey report now: bit.ly/4jRHpmU
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17 Apr 2025
π While most agents are aware of the Rentersβ Rights Bill, 14.7% remain uninformed. Is your team prepared for the legislative changes ahead?
π Read the full survey report now: bit.ly/4jRHpmU
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10 Apr 2025
π As tenant demographics evolve, 43.8% of agents are seeing changes in demand. Is your agency ready to meet the needs of a changing market?
π Find out how agents are adapting to tenant trends β read the full report today: bit.ly/4jRHpmU
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3 Apr 2025
π· Market pressures and tenant expectations are affecting confidence. 58% of agents feel the sector is losing value β how is your agency adapting?
π More insights in the full survey report β read it now: bit.ly/4jRHpmU
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27 Mar 2025
π οΈ Managing maintenance and repairs is a growing concern for agents. How can streamlined systems help you meet tenant and landlord expectations?
π Read the full survey report: bit.ly/4jRHpmU
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20 Mar 2025
π€ Nearly 29% of agents say finding reliable tenants is a key challenge. Are you optimising your processes to match tenants with the right properties?
π Read how agents are overcoming tenant selection challenges β explore the full report: bit.ly/4jRHpmU
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19 Mar 2025
Upholding standards in compliance at Property Redress.
πΉ 81% of consumer awards settled swiftly in 2024
πΉ 76 agencies accountable for non-compliance
πΉ Β£1.68M secured for fair outcomes
Explore how we're driving accountability in our annual report: bit.ly/4knJ6c7
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13 Mar 2025
β»οΈ With new EPC standards on the horizon, over a third of agents say energy efficiency is a significant hurdle. Is your agency equipped to help landlords navigate these changes?
π Read the full survey report: bit.ly/4jRHpmU
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12 Mar 2025
π Tackling complaints efficiently at Property Redress! π
πΉ Complaint enquiries up 20% in 2024
πΉ Resolutions in just 40 days
πΉ Β£1.68M awarded for fair outcomes
Dive into our strategies for swift and fair resolutions in our annual report: bit.ly/4knJ6c7
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6 Mar 2025
π Awareness is the first step, but preparation is key. With 85.4% of agents aware of the Rentersβ Rights Bill, is your team ready to implement the changes?
π Read the full survey report now: bit.ly/4jRHpmU
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5 Mar 2025
π Celebrating 10 years at Property Redress! Over 20,000 members and growing. π
Discover our growth, member preferences, and how we're shaping property's future. Dive into our Annual Report 2024.
π Read the report: bit.ly/4knJ6c7
#PropertyRedress #AnnualReport2024
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27 Feb 2025
π With over half of agents questioning the marketβs profitability, strategic planning has never been more important. Is your agency ready for whatβs next?
π Get insights on staying profitable in a changing market β read the full report today: bit.ly/4jRHpmU
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