Joined July 2016
47 Photos and videos
We are currently experiencing a partial outage affecting some of our users across some Proton services. We're working as fast as possible to fully restore services. We apologize for any inconvenience. Update: Services have been fully restored and no data has been lost. We're continuing to monitor the situation. Updates on our status page: status.proton.me/incidents/s…
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We’re aware of connection issues affecting some @ProtonVPN servers since ~05:00 UTC. Our engineers are working hard to resolve this as quickly as possible. Apologies for the disruption to your day, and thank you for your patience! 💚 Track progress: status.proton.me/incidents/g…
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UPDATE: We have now identified the root cause of the issue, and all users should now be able to reconnect. If you are still unable to reconnect, please log out, and then back in, once you've done so, everything should work as usual. For those of you interested in the details of this outage, we will update our Status page with more information later today.
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We are currently experiencing a partial outage affecting some of our users across all Proton services. We apologize for any inconvenience this may have caused you. We're working as fast as possible to fully restore services. Updates on our status page: status.proton.me/incidents/w…
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We have resolved all service outages, and the situation has been stable for some time. We have identified the root cause of the problem, implemented a fix, and are monitoring the results. We are sorry for any inconvenience this downtime may have caused you.
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Again, we want to apologize for today's downtime, which impacted all Proton services, with Mail & Calendar experiencing extended downtime. Our incident report is now on the status page for those of you who are interested in the root cause: status.proton.me/incidents/w…
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We want to apologize for the now resolved downtime that some Proton users recently experienced, and the delayed status update. No data has been lost, though some emails may be delayed. See the full incident report on our status page: status.proton.me/incidents/t…
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We understand the frustration due to the delayed status page update. Due to upcoming holiday period, we are running on a reduced shift this week. All engineers were focused on understanding and fixing the issue. (1/2)
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The community team wasn't on call to share updates, since the team is small and resides on EU timezone. We're looking to hire a social media/community manager on US time zone asap, and if you know someone or are interested to join, please apply here: job-boards.eu.greenhouse.io/… (2/2)
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Proton Support retweeted
18 Aug 2024
We are aware of problems in #Brazil w/ downloading #ProtonVPN from the iOS App Store (also impacting other VPNs). The problem is not on our end, but is an app store issue. Could be a bug, or #Apple implementing a secret censorship order. Workaround and details here: status.proton.me/incidents/0…
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We are currently experiencing technical difficulties affecting some of our Proton users. We are working to fully restore services as soon as possible. We apologize for the inconvenience. Updates will be shared at: status.proton.me/

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This issue is now resolved, let us know if you're still experiencing any issues.
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Replying to @gnireorb
Thank you for your feedback! We've added your vote to the respective feature requests internally, to help prioritize future implementations. Note that the photo backup functionality is a backup solution - sync is not supported. (1/2)
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Please report the slow sync via the in-app 'Help' section and make sure to include the logs in your report, so we can look into this. (2/2)
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We're aware of intermittent network issues affecting some Proton Mail web users. Updates will be shared at: status.proton.me/

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This issue should now be resolved, thanks for your patience!
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Replying to @Cointelegraph
The name/address of the terrorism suspect was actually given to police by Apple, not Proton. The terror suspect added their real-life Apple email as an optional recovery address in Proton Mail. Proton can't decrypt data, but in terror cases Swiss courts can obtain recovery email.
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Setting a recovery email is optional, and you can read about other recovery methods here: proton.me/support/set-accoun… More on this here: x.com/sethforprivacy/status/…
Everyone hating on @ProtonPrivacy and saying to cancel subscriptions is missing the point entirely. This case actually proves how powerful Proton Mail is, not the opposite. Europol brought a court order to Proton, and the most Proton could provide was the user's recovery email address (which obviously Proton has to be able to see to send recovery emails). If the suspect had used Apple or Google for email and Europol had gone to Apple or Google, they would have disclosed their entire email history among many other details. The vital difference with Proton is that they built an architecture that minimizes the amount of data they have on any user for privacy reasons. That architecture was proven in this case, not disproven. If you have an extremely targeted threat model (i.e. you are a dissident or activist), simply do the following: 1⃣ Don't link any recovery contact info 2⃣ Use a non-Proton VPN or Tor when accessing Proton Mail. P.S. - no company is going to go to jail for your $5/mo throwaway email account. But all companies should limit the info they have on users like Proton has done.
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Replying to @utopiaclub_
The name/address of the terrorism suspect was actually given to police by Apple, not Proton. The terror suspect added their real-life Apple email as an optional recovery address in Proton Mail. Proton can't decrypt data, but in terror cases Swiss courts can obtain recovery email.
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Setting a recovery email is optional, and you can read about other recovery methods here: proton.me/support/set-accoun… More on this here: x.com/sethforprivacy/status/…
Everyone hating on @ProtonPrivacy and saying to cancel subscriptions is missing the point entirely. This case actually proves how powerful Proton Mail is, not the opposite. Europol brought a court order to Proton, and the most Proton could provide was the user's recovery email address (which obviously Proton has to be able to see to send recovery emails). If the suspect had used Apple or Google for email and Europol had gone to Apple or Google, they would have disclosed their entire email history among many other details. The vital difference with Proton is that they built an architecture that minimizes the amount of data they have on any user for privacy reasons. That architecture was proven in this case, not disproven. If you have an extremely targeted threat model (i.e. you are a dissident or activist), simply do the following: 1⃣ Don't link any recovery contact info 2⃣ Use a non-Proton VPN or Tor when accessing Proton Mail. P.S. - no company is going to go to jail for your $5/mo throwaway email account. But all companies should limit the info they have on users like Proton has done.
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