Tell the @Runkeeper Support Team what troubles you, we're here to help M-F, 9AM-5PM ET.
Joined June 2012
- Tweets 22,014
- Following 64
- Followers 6,838
- Likes 316
80 Photos and videos
Pinned Tweet
26 Jan 2016
Need more than 140 characters? No problem, we're chatty too! Submit all the juicy details here: support.runkeeper.com/hc/en-…
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Runkeeper Support retweeted
23 Sep 2021
A recent update on certain Android devices has caused a bug affecting users’ GPS tracking. We appreciate your patience as we work to get it fixed. bit.ly/3AGlGr6
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3 Aug 2021
@Whooper90 Sorry to hear that! The guided workout volume is meant to be higher than your music so you can hear all the great coaching from Erin! Thank you for your feedback regarding adjusting the coaching volume, this is something we'll pass along to the team!
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Runkeeper Support retweeted
12 Apr 2021
The Runkeeper™ app will be down for maintenance starting Tuesday, April 13 at 2 p.m. ET.
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4 Jan 2021
We're back and hope you had a lovely holiday season! We're going to be a 2-person support team this week and are working to catch up on all your messages and emails starting from oldest to newest. Thank you for bearing with us!
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15 Dec 2020
Runkeeper will be down for maintenance on Wednesday, December 16 at 12:00 - 2:00 PM EST. For more info, please see this brief article: support.runkeeper.com/hc/en-…
Runkeeper Support retweeted
15 Dec 2020
The ASICS Runkeeper™ app will undergo maintenance from 12-2 p.m. EST on Wednesday, Dec. 16. We appreciate your patience in advance.
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2 Dec 2020
That funky discolored photo bug issue (you know, the one that made you look like a #Smurf or #TobiasFünke or a member of @bluemangroup or those alien dudes from that #Eiffel65 video) should be fixed when you upgrade to iOS 14.2. I almost wish this wasn't fixed. #BlueDaBaDee
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1 Dec 2020
Thanks so much for your patience during our holiday break and for bearing with me as I catch up on all your tweetles and messages! I'm working through them right now. :)
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Runkeeper Support retweeted
22 Sep 2020
IT HAPPENED! Im a professional athlete! @ASICSamerica and @Runkeeper are paying me to train for a marathon to see if in 12 weeks I can run one below 3 hours and 30 minutes. Read about how this happened: runkeeper.com/cms/stories/i-… and follow my training here: rk.onelink.me/506683561/15c4…
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21 Sep 2020
App developers found out about iOS 14 a day before release -- if you're experiencing performance issues with Runkeeper (and any app), know that the developers are working to address them! (That means any feed weirdness you're seeing.)
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21 Sep 2020
App developers when they learned they had just one day to prepare for Apple's surprise iOS 14 release:
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10 Sep 2020
Gave our email and push notifications article a fresh coat of paint. Check it out if you need a refresher on how to update these settings!
support.runkeeper.com/hc/en-…
10 Sep 2020
Hello, my tweeple. Life is hard and you're doing great. Yes, you. And you! And you and you and you.
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Runkeeper Support retweeted
6 Aug 2020
Starting at 8 p.m. ET, activities will not immediately sync to the web due to planned maintenance. If you’re logged in, they will still be tracked and saved.
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5 Jun 2020
If your Fitness Feed is empty, know that we are working with our database provider to resolve the problem. Thanks for bearing with us!
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29 Apr 2020
In case you didn't see, iPhone version 10.6 is out! This includes a big Apple Watch update that many have been waiting for. Check it out!
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29 Apr 2020
Our team is loving the positive response for version 10.6! Thank you so much to all who waited patiently for us to release this. It was a lot of hard work and extra hours and we're thrilled you all have it in your hands now. We appreciate your support, truly. Happy tracking!
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29 Apr 2020
I can confirm she's even nicer in real life! :)
29 Apr 2020
I'm thoroughly convinced that anyone who has said they've "fallen in love with running" is only because of the nice lady who lives in @Runkeeper.
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