Service & experience designer. Optimist. Keep it fair, keep it fun!

Joined March 2009
230 Photos and videos
In the long run, working on how you deal with struggle beats working on avoiding struggle.
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I had the pleasure of working through this last week. It's a great set of activities. Thank you @JoachimBrackx
If you want to design a better 2022 by looking at what happened in 2021, I created something useful: relatingtoself.com/Relating_…
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Richard Hylerstedt retweeted
*Please share with your networks!* Kicking off the new year with a search for a Multidisciplinary Designer. Come work on some of the toughest social issues of our time with a world-class team of #PissedOffOptimists. Apply here: bit.ly/3HYDYaf
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Ten years of turning my personal experience during the year into a public reflection template. Full archive thread back to 2012:
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Back where it all started. One of my first ever sketchnotes.
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In 2022 I'll be building a reflection tool inspired by these templates over at softerharderquestions.com. The first version is live today.

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Giving away these LFTs! Right click, get tested and keep safe
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When they insist on assembling IKEA furniture for your first date, always ask: "Are we building our future together, or is this about casual hex?"
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Richard Hylerstedt retweeted
24 Nov 2021
The biggest influence on our lives are services, but we live in a world that is completely unprepared for the impact of them - on us, society and the planet. I wrote about why we need a new kind of service literacy now, what it is and how we get there loudowne.com/2021/11/24/why-…
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This will do. Now it's on me to say smart things.
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Ain't no raconteur but @BelleHogg got me on a panel to talk storytelling at work with @BrigetteMetzler @LibbyHeasman Sign up: members.profession.digital.g… For the occasion, here's a story take on the @SarahHurc classic: "Government runs on relationships"
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Alt text: a post it note with the text: Government runs on relationships. Relationships run on trust, and stories!
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