Joined September 2012
12 Photos and videos
BBC News - Reading water main-burst affects hundreds of homes bbc.in/11IiuDa

Making Christmas a Cracker! #serviceneversleeps @Mike__Collins @lornamatejicek @gp45tsl @paulhutley
Time for the first Making Christmas a Cracker session with nights! #mincepiesandredbull
Making Moments Matter night three went well, one more to go! #sweet
Midnight Making Moments Matter feast! #Besteverservice @lornamatejicek @Mike__Collins @gp45tsl
Another successful briefing! #makingmomentsmatter
Great late night availability on produce! #makingmomentsmatter #customercomesfirst
Making Moments Matter staff ideas....... #Besteverservice @Mike__Collins
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Making Moments Matter for our colleagues board! #happystaff=happycustomers
Dot.com 20% privilege card briefing. Making Moments Matter for our staff. @Mike__Collins
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15% of colleagues already trained and engaged to give best ever service! #MakingMomentsMatter @Mike__Collins
Making Moments Matter, landing the message! #funatwork @Mike__Collins @gp45tsl
Creating the focus and drive! #storebuzz #servicematters @Mike__Collins @gp45tsl
Looking forward to engaging the rest of the store team today! #serviceispriority @Mike__Collins @gp45tsl
Fantastic on boarding of management and team leaders yesterday! #makingmomentsmatter @Mike__Collins @gp45tsl
Service@Reading retweeted
Replying to @Bez3141
@Bez3141 great session this morning looking forward to you sharing with my night team next week
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Service@Reading retweeted
Time to launch Better Service to the managers at Reading! Looking forward to inspiring the masses!
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Here to help with customer and colleague questions on customer service in Reading Extra. #makingmomentsmatter