The Connection to Credit News and Resources
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AI in collections isn’t generating major complaints yet, but the risk is already growing.
John Bedard of Bedard Law Group breaks down why threat ≠ risk.
Watch the full video here: zurl.co/ZIS3W
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A Delaware federal court has recommended summary judgment for Transworld Systems in a TCPA and FDCPA lawsuit. The court found no evidence of ATDS use and held that proof of mailing, not receipt, satisfies FDCPA validation notice requirements.
Read here: zurl.co/OI8Gz
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⚖️A Malaysian court dismissed a RM9 million lawsuit filed by a debt collection agency against Indah Water Konsortium (IWK). The court ruled in favor of IWK in a dispute over debt recovery service fees.
🔗 Explore the full case details: zurl.co/01MSs
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Thailand’s new Thai Help Thai Plus 60/40 subsidy could ease household expenses while supporting stronger debt collection and asset quality, as analysts expect 30 million citizens to qualify for assistance.
Read more: zurl.co/IxDpu
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🚨 South Africa's eThekwini Municipality has reached R45billion in debt, with households owing R34billion and water accounts making up 42% of the total. Critics say the municipality lacks a clear recovery plan.
🔗Read more: zurl.co/pG7JV
#DebtCrisis #eThekwini
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President Trump has nominated former CFPB Deputy Director Brian Johnson to lead the agency on a permanent basis.
Read here: zurl.co/SzxKj
#CFPB #ConsumerFinance #ARMIndustry
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UK officials are moving forward with council tax debt collection reforms after new data showed more than 262,000 arrears accounts across Yorkshire, England, with £258M in outstanding debt.
Read here: zurl.co/YJsgR
#DebtCollection #UKFinance
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76% of firms in the survey said they planned on increasing technology spending. Mark Naiman’s bigger point is the tension between rising investment and growing skepticism around results.
Watch the discussion: zurl.co/TjyiP
#CollectionsTechnology #DebtCollection
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Are data silos in collections preventing better recovery outcomes? Experts from EXL explain how behavioral data for debt collection and digital engagement tracking can reveal signals most organizations never use.
Watch here: zurl.co/ckfqr
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South Korea is launching a three-month inspection of loan companies and online lending platforms to combat illegal debt collection and predatory lending practices.
Read more: zurl.co/iPW9g
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California AG Rob Bonta announced a proposed $4.6 million settlement with Select Portfolio Servicing over alleged COVID-era mortgage servicing violations. The agreement includes consumer relief, civil penalties, and servicing reforms.
Read here: zurl.co/G1e6T
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Self-advocacy is not bragging. Irene Hoheusle explains why career growth requires knowing your value and communicating it clearly. “You have to advocate for yourself because you are the person who knows you best.”
Watch: zurl.co/V2EBj
#CareerGrowth #Leadership
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Federal student loans are moving from the Education Department to the Treasury, raising questions about private debt collectors’ return and the impact on borrowers in default or delinquency.
Read more: zurl.co/kAZ7j
#StudentLoans
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“The age of AI is upon us.” Prince Matharu explains why AI without strong data is incomplete. “If we want to assure success, then we have to emphasize the data.”
Watch: zurl.co/N6m3H
#AIinCollections #DebtCollection
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“Seek counsel.” Jason Hinkle shares one of the clearest leadership lessons from this episode: ask questions, learn from mistakes, and use the experience around you. Great advice for anyone building in collections.
Watch here: zurl.co/psne2
#collectionsleadership
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Could AI become the 7th use case of debt collection? Not fully automated, but “people powered by technology.” That’s the real shift Adam Parks and Michael Lamm highlight here.
Watch: zurl.co/5bvFa
#AI #Collections #FinServ #FinTech
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Customer service in payments can be the real differentiator. Jason Hinkle of Shepherd Outsourcing and Anthony Faldetta of Eliteserv Inc. join Adam Parks to discuss trust, digital collections, and payment processing.
Watch: zurl.co/IrzYN
#DigitalCollections
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AI in collections isn’t “build it and forget it.” Mike Walsh (EXL): “You’re going to have to maintain, adjust that technology constantly.” That’s the real build vs buy AI question.
Watch: zurl.co/xBFDH
#AIinCollections #BuildVsBuyAI #Compliance
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What if collections systems could continuously adapt based on how consumers engage?
Ohad Samet explains how machine learning and behavioral analytics are reshaping the debt collection industry.
Watch: zurl.co/09NBI
#AICollections #MachineLearning
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You’ll know in 15–30 days if your collections strategy is working.
The data shows what’s performing and what needs to change.
Charlie Bonner from NCB Management Services explains in our latest webinar, sponsored by Kompato AI: zurl.co/oY5t7
#DebtCollection
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