Chief Consumer Officer at Ardent Health Services, @SocialHealthIns and @tpmnetwork co-founder. 2020 @healthcareHIHOF inductee.
Joined November 2007
- Tweets 11,139
- Following 8,378
- Followers 9,327
- Likes 3,098
473 Photos and videos
Pinned Tweet
30 Jan 2018
Carry a fountain pen... it will make your life better.
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30 Oct 2025
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3 Jan 2023
Thoughts? I would hope it will hold or grow. #hcldr
3 Jan 2023
The pandemic rapidly accelerated #telehealth adoption. But will it stick? 🖥️ 🩺 atbain.co/3ZbZTo2
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Reed Smith retweeted
9 Dec 2022
It was an honor to join Ardent COO Terika Richardson at @modrnhealthcr's Top 25 Diversity Leaders Gala in Chicago. Thank you, Terika, for your leadership and advocacy for our industry and the communities we serve!
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Reed Smith retweeted
8 Dec 2022
New #HealthcareSoothsayers podcast: Host Bonnie Clipper is joined by guest @KristinBaird to discuss how culture requires focus and expertise in order for leaders to create a great culture that the staff wants to remain a part of.
Listen: touchpoint.health/podcast/kr…
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2 Dec 2022
It's my #Twitterversary! I have been on Twitter for 15 years, since 16 Nov 2007 (via @twi_age).
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10 Nov 2022
I think we will continue to see more care shift to the home. But we have to use all these modalities together- #RPM #CCM #Wearables - to make Hospital at Home “real” and meaningful. Excited about what we are doing at Ardent to make this a reality.
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Reed Smith retweeted
9 Nov 2022
New #touchpoint: @chrisboyer & @reedsmith discuss the recent challenges #socialmedia companies are facing, and dare to ask for hospitals and health systems: is social media dead? touchpoint.health/podcast/tp… #hcsm #hcldr
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Reed Smith retweeted
9 Nov 2022
In this week's podcast, @reedsmith & I discuss whether social media for hospitals and health systems is dead. Give the episode a listen, and let us know your thoughts!
#hcic22 #hcldr #hcsm
9 Nov 2022
New #touchpoint: @chrisboyer & @reedsmith discuss the recent challenges #socialmedia companies are facing, and dare to ask for hospitals and health systems: is social media dead? touchpoint.health/podcast/tp… #hcsm #hcldr
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Reed Smith retweeted
12 Oct 2022
New #touchpoint celebrating the 300th episode: @reedsmith & @chrisboyer reflect on how digital has evolved in hospitals and health systems over the last six years. Guests @kparran, @sleibforth & Tom Hileman (@HilemanGroup) answer "3 Questions": touchpoint.health/podcast/tp… #hcldr
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Reed Smith retweeted
21 Sep 2022
New #touchpoint: @reedsmith & @chrisboyer discuss a study showing the average wait time for an appointment is nearly a month(!) and how health systems need to change their thinking to improve this critical enabler of patient experience. #hcldr #hcmktg touchpoint.health/podcast/tp…
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Reed Smith retweeted
2 Sep 2022
New #DigitalHealthUnfiltered podcast: Hosts @nickgenes and @sudiptosriv catch up with sleep nerd Drew Copeland to discuss the latest in consumer sleep technology and talk about his process for separating hype from evidence.
Listen now: touchpoint.health/podcast/sl…
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Reed Smith retweeted
31 Aug 2022
New #HealthcareSoothsayers podcast: Host Bonnie Clipper is joined by guest Rahul Mahadevan to discuss a new platform dedicated to making it easier for patriots to ask for support in a safe, and effective way.
Listen: touchpoint.health/podcast/ra…
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Reed Smith retweeted
26 Aug 2022
New #DigitalHealthUnfiltered podcast: Hosts Nick Genes and Sudipto Srivastava discuss how medication adherence companies used to be a significant aspect of digital health. What happened to some of those companies, and why has this sector has cooled off?
touchpoint.health/podcast/ke…
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Reed Smith retweeted
26 Aug 2022
New #HealthcareSoothsayers podcast: Host Bonnie Clipper is joined by guest Andrea Thomaz to discuss how collaborative robots will supplement care teams in order to allow the “humans” to focus on high-value activities.
touchpoint.health/podcast/dr…
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Reed Smith retweeted
17 Aug 2022
New #touchpoint: @chrisboyer & @reedsmith discuss how digital can help address the “triple aim” - improving patient experience, improving pop health and reducing healthcare’s costs, as well as the five traps to avoid for “digital myopia.” #hcsm #hcldr touchpoint.health/podcast/tp…
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Reed Smith retweeted
3 Aug 2022
New #touchpoint: @chrisboyer @ @reedsmith discuss how challenges impacting health systems and how #hcmktg and #hcit are addressing these changes. @alanshoebridge share how his expertise as well: touchpoint.health/podcast/tp…
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Reed Smith retweeted
28 Jul 2022
New #DigitalHealthUnfiltered podcast: Hosts @nickgenes and @sudiptosriv discuss two of the biggest companies on the planet who have made moves in healthcare this week – Apple and Amazon.
Listen: touchpoint.health/podcast/ap…
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Reed Smith retweeted
25 Jul 2022
The Great Resignation is looking more like a structural labor shift rather than an episodic one. New data outlines strategies hiring managers will need to successfully navigate the imbalance in labor supply and demand.
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25 Jul 2022
"Cable news primetime viewership has dropped by one-fifth year over year, while “social media interactions with news articles” have dropped by half – though part of that may be thanks to Facebook’s algorithm adjustments." via @JarrardInc jarrardinc.com/high-stakes/2… #hcmktg #hcldr