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ResponseTap @ResponseTap

Make every phone call count with ResponseTap, the world’s leading Call Intelligence platform.

Joined February 2009
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ResponseTap@ResponseTap
20 Apr 2017
Ready to make every call count? Connect the customer journey to the phone call with #CallIntelligence from ResponseTap. #Digital #CX
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By combining the best of ResponseTap and Infinity we'll be able to deliver an unrivalled suite of call intelligence products. Find out more about the coming together here: martechseries.com/analytics/…
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Big news: ResponseTap is now part of Infinity – and things are going to get a whole lot better for our customers. Find out more here: responsetap.com/2021/09/10/b… #StrongerTogether #CallTracking #Martech #SalesAndMarketing #ContactCentres
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Some of your PPC keywords may actually have a much lower cost per conversion than you think. Read this to find out why, and to learn how to put an accurate figure on campaign ROI: ow.ly/HJbP50FrrhW #Marketing #DigitalMarketing #PPC

News & views | Infinity

Check out the Infinity call tracking blog for the latest on call intelligence trends in marketing, operations, and sales.

infinity.co
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How does ResponseTap help you send your campaign performance soaring? Alex Gibbons, our Senior Customer Success Manager, explains all: ow.ly/N2yK50Frrgm #DigitalMarketing #CallTracking #Data
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Being able to view accurate phone call data in tandem with digital data in Search Ads 360 is critical if you want an accurate picture of campaign performance. Here's how our integration lets you see what you need to: ow.ly/8jgO50Frr8i #DigitalMarketing #PPC #data
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Call data holds a treasure trove of insight into customer behaviour and campaign performance. Here's how you can start pulling it into your Google Analytics account: ow.ly/vTQN50F9G3m #DigitalMarketing #CallTracking #Data
You know your activities are driving calls, but can you work out who wants to buy and who is simply making an enquiry? Speech Analytics holds the answer – find out how it works: ow.ly/hBuu50F9FWl #Marketing #DigitalMarketing #data
Did you know 88% of customers research online before they buy offline? If you’re not tracking offline data like phone calls, you're missing out on valuable insights. Here's how to get them: ow.ly/w8jZ50F78a8 #DigitalMarketing #CallTracking #Data
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Alex Gibbons, our Senior Customer Success Manager, explains exactly how ResponseTap helps you enhance and transform your marketing campaigns in this 8-min read: ow.ly/tBCA50F784f #DigitalMarketing #CallTracking #Data
Our Search Ads 360 integration gives marketers an accurate view of campaign performance by combining digital and phone call data. Find out how: ow.ly/66D750F77Vt #DigitalMarketing #PPC #data
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Speech Analytics can uncover the insights that are trapped inside phone conversations with customers. Product Owner, Chris Rogers, explains how it works: ow.ly/70pm50ERbEs #Marketing #DigitalMarketing #data
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Do your PPC campaigns seem costly? You might need to rethink how you measure their impact: ow.ly/yJzB50ERbx0 #Marketing #DigitalMarketing #PPC
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These results should be a wake-up call for businesses that exclude offline sales in their #CX improvement programmes: ow.ly/9Evr50ELgFQ #Sales #ContactCentre
Nearly 10 years ago the IVR was voted the most annoying invention of all time. And most still haven't replaced it! Now there's a credible alternative, is it finally time to say goodbye? ow.ly/naTS50ELgyS #CallCentre #Sales #CX #IVR
Talking and listening to customers is often overlooked, but new tech is making it even easier to capture insight from calls. Here's why you need to adopt it: ow.ly/6TAr50ELgfQ #Marketing #Analytics #DigitalMarketing
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Personalisation breeds loyalty and ultimately greater customer profitability. FSOs need to start capitalising on this. Here's how: ow.ly/5PA950EHaSu #FinancialServices #Sales #CX #IVR
Your customers expect you to deliver seamless, frictionless experiences – online and offline. Here's some tips to help you meet the demand: ow.ly/Bw3X50EHas9 #CallCentre #Sales #CX #IVR

Getting personalisation right in online marketing and commerce - New Digital Age

Top tips for getting personalisation right in digital marketing.

newdigitalage.co
Are we on the verge of the 'post-human era' Gartner prophesied? Not if consumer preference has anything to say about it: ow.ly/am0M50EF3gQ #Sales #ContactCentre #CX
Even when they go offline and pick up the phone, consumers expect a seamless path to purchase. Are you giving it to them? ow.ly/yPrw50EF3ao #Sales #CX #IVR

Only 15% of Consumers Want No Interaction with Contact Centre Agents - contact-centres.com

It’s still good to talk: only 15% of consumers want no interaction with contact centre agents according to ResponseTap survey Survey reveals UK consumers crave the personal touch when buying Despite...

contact-centres.com
They've been around since the 60's – is it finally time for call centres to retire the IVR? ow.ly/Sl9I50EF37N #CallCentre #Sales #CX #IVR
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