Yesterday, RB2B crossed $9m ARR.
I don’t think people understand how crazy RB2B is as a business.
This is not me bragging about my ability as a founder. If it WASN’T my business, I would think the same thing.
Here are 15 insane facts about RB2B:
1. Tate (CTO), Robb, and I decided to go all-in on MoltSets (a new business) five weeks ago.
2. Tate has not touched RB2B code in five weeks.
3. Robb handles escalated tickets in 15min/day or less.
4. I post 3x/week on LinkedIn, NOT about RB2B.
HOW IS THIS POSSIBLE?
5. Since day 1, we kept the product dead simple so that AI could handle customer interaction
6. Robb Clarke made world-class documentation so that Intercom Fin can handle everything
7. Fin started out at 25% resolution, Fin now handles 98.9% of all tickets, escalates 1.1%
8. I have an insanely cheap acquisition channel - my LI thought leadership brand
9. We are a data company, have two other product lines … so we were able to create a B2B database that had zero marginal cost of fulfilling a contact
10. Combine 8 9, we were able to price our zero-friction PLG product below competition’s CAC, data costs crushed everybody else from a gross margin perspective
11. We are bootstrapped, so sub-VC scale opportunity of $10-$15m with insanely lean business was actually a MASSIVE WIN to us, given our two other very profitable businesses
12. Because of #11, we didn’t need to add 20 features to cater to mid-mkt, lower churn, and do $30k annual deals - stayed SMB freemium PLG at 9 % monthly churn
13. As a result, all of our competition from 2 years ago left the market for bigger, better, and far more complex things
14. RB2B’s value prop remains POWERFULLY SIMPLE, with the brand RB2B = WEBSITE ID compounding in the collective consciousness of the B2B SaaS market
15. RB2B remains the last man standing.
We may have caught lightning in a bottle w/ RB2B.
I’m not saying you should go out and try to copy it, because it can’t be done.
BUT…
Knowing that you can create a business that:
- Is founder-led, bootstrapped, and a sub-VC scale opportunity
- Can grow to and eclipse $10m ARR, and
- At that point can be almost completely autonomous
As a founder (or an aspiring founder) you should know that is possible.
The game has changed.
The new playbook isn’t about “more” …
It’s about less, smarter, faster, and completely YOURS.