Strategic communications professional. Previously @Teneo @AmericanAir @TSA @ICEgov @ODNIgov. Views are my own.

Joined August 2008
2,189 Photos and videos
After more than a decade in aviation-related roles, I am applying my skills to a new industry. I recently joined the fantastic communications team at GEICO — of course working closely with our spokes-lizard, who you know well. And speaking of the Gecko, make sure you watch our new documentary that explores his history. youtu.be/7-lnxJBKhOU?si=oSTx…

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Ross Feinstein retweeted
Soul of Alta—a short film—is now live: alta.com/soul Alta Ski Area and Sweetgrass Productions bring you a short film that explores the intersection of people and powder skiing throughout Alta’s 86-year history. 🎥: @SweetgrassP
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Quite the challenges for @SouthwestAir customers today at @fly2midway. Numerous aircraft waited quite a while for an available gate. Here are some of the longest ones I found via @flightaware...
An overall smooth weekend of holiday travel ran into a hiccup as dense fog made it harder for flights to reach Chicago’s Midway International Airport before Christmas Eve on.wsj.com/48uMVFD on.wsj.com/48uMVFD
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Ross Feinstein retweeted
23 Dec 2023
Yes! Delta’s newest generation entertainment system points out passing ski areas.
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Ross Feinstein retweeted
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"Part of what we saw with the $LUV breakdown a year ago was it was not just about the weather," says @PeteButtigieg on the Department of Transportation fining @SouthwestAir $140M. "This is about accountability and frankly changing incentives for airlines."
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.@USDOT @SecretaryPete to @petemuntean: "How you bounce back from a weather event is under your control, and this sends a message that every airline has to make the proper investments in having a good enough system and good enough customer service that when the unexpected happens, when weather happens or anything else, you can quickly get back on your feet, take care of your passengers, get people to where they need to be."
.@petemuntean: "Well, the interesting thing here is that the $140 million fine, $90 million of that goes to @SouthwestAir passengers for future cancellations and delays in the terms of vouchers. $35 million goes directly to the federal government. Let's look back a year ago. We're almost on the one-year anniversary of when this meltdown really kicked off. Dec. 21, 2022. It lasted 10 days, 16,900 flights canceled. We're talking 2 million people left in the lurch. The Department of Transportation imposed this fine because of serious lapses in consumer protections. They say that Southwest Airlines did not adequately communicate with passengers, did not provide them the best customer service, and did not get them refunds quick enough, even though Southwest has already refunded and reimbursed passengers through the tune of $600 million."
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.@petemuntean: "Well, the interesting thing here is that the $140 million fine, $90 million of that goes to @SouthwestAir passengers for future cancellations and delays in the terms of vouchers. $35 million goes directly to the federal government. Let's look back a year ago. We're almost on the one-year anniversary of when this meltdown really kicked off. Dec. 21, 2022. It lasted 10 days, 16,900 flights canceled. We're talking 2 million people left in the lurch. The Department of Transportation imposed this fine because of serious lapses in consumer protections. They say that Southwest Airlines did not adequately communicate with passengers, did not provide them the best customer service, and did not get them refunds quick enough, even though Southwest has already refunded and reimbursed passengers through the tune of $600 million."
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Ross Feinstein retweeted
As part of this penalty, Southwest is required to compensate future passengers whose flight is significantly delayed or cancelled with a $75 voucher. That’s in addition to being required to pay for flight rebooking, hotels, and food during the delay.
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Ross Feinstein retweeted
Today, we announced a $140 million penalty—30 times larger than any airline penalty in our Department's history—against Southwest Airlines for failing passengers during its 2022 holiday meltdown. abcnews.go.com/International…
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Ross Feinstein retweeted
BREAKING: Southwest Airlines will now be forced to give passengers a $75 travel credit if their flight is delayed by more than 3 hours and the delay is caused by the airline. This is part of a record $140 million fine handed down by the DOT after last year’s holiday meltdown.
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.@Lebeaucarnews: "Do you really think other airlines will do this voluntarily or do you think it will take a rule?" @USDOT @SecretaryPete: "You know, we've seen a couple of them respond not to this level, to the call we put out to to offer some kind of of compensation. It's a very different story in other parts of the world. In Europe, you can depending how long you're delayed, get hundreds of Euros as cash compensation. Again the idea there is not only does the airline need to rebook you, cover your meals, but there needs to be some accountability for wasting your time. If it's something that's the airline's fault, again, that you know, we know that nobody controls the weather. We're not punishing airlines for bad weather. We're holding them responsible for how they treat passengers. And, you know, we've seen a lot of appetite. Ever since I was with the President earlier announcing that we were launching this rulemaking process. We know the flying public is interested. And I even think it's to the benefit of the sector, the industry as a whole, for people to have a better feeling about what to expect in their passenger experience. I think this kind of compensation could add to that. So I think at the end of the day, it can be a win win, although I know the airlines don't necessarily see it that way."
.@USDOT @SecretaryPete on @SquawkCNBC: "Today's announcement is a big penalty and enforcement action related to failures that took place a year ago. But I would also say that over the course of the last year, we've seen much better outcomes than we had a year or a year and a half ago. I think a lot of that has to do with the pressure that we put on airlines, and a lot of it also is the airlines should be credited for stepping up in response to that pressure. This year we saw some of the biggest travel days ever. Matter of fact, the day after, the Sunday after Thanksgiving, that was the most passengers to board airplanes in the United States of America, in our history. And the cancellation rate was less than one half of one percent. Part of it is that weather was better on certain key days. Then again, we went through some storms, and the big problem we had a year and a half ago was even on blue sky days, there were breakdowns, delays, cancellations, that kind of thing. So this is really, I think, reflecting that there has been real improvement over the last year. But part of what we saw with the Southwest breakdown a year ago was that it's not just about the weather. The entire system, if you remember where we were, right around Christmas 2022, the whole system got clobbered by this major winter storm. But then all of the other airlines got back on their feet quickly. Southwest was a different story, and this is about accountability and frankly changing the incentives for airlines to make sure that that can't happen again."
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.@USDOT @SecretaryPete: "@SouthwestAir is going to be leading the industry if only because they've been ordered to and we want to see how the industry and the market respond to that. Look the $35 million cash that was important because we really feel that the cash penalties in the past haven't been enough to change behavior, buy some of these companies. So I think the biggest one we've done historically was Air Canada, about $4.5 million. So this is almost 10 times that. But you know, as important as that cash fine was, we didn't want the majority of this to be in the form of dollars going to the Treasury. We want most of this to be dollars going back to customers and that's what the the $90 million is about. It's a requirement that for the next three years with with these $90 million, they go into vouchers, $75 on top of needing to get your meals or hotel or anything like that covered if you have a long delay, and it's the airline's fault, you get that added cash compensation. I want to see how again, how the market responds, how the industry responds, because in parallel, we're working on a rule, looking at how this could become an industry standard to have some kind of direct compensation. But we don't want to have to wait on a federal rule, to the process which can take a very long time to become a reality. And so even though it's part of a penalty action, I'm excited to see this kind of customer benefit that will be available to Southwest passengers starting in the spring of next year."
.@USDOT @SecretaryPete on @SquawkCNBC: "Today's announcement is a big penalty and enforcement action related to failures that took place a year ago. But I would also say that over the course of the last year, we've seen much better outcomes than we had a year or a year and a half ago. I think a lot of that has to do with the pressure that we put on airlines, and a lot of it also is the airlines should be credited for stepping up in response to that pressure. This year we saw some of the biggest travel days ever. Matter of fact, the day after, the Sunday after Thanksgiving, that was the most passengers to board airplanes in the United States of America, in our history. And the cancellation rate was less than one half of one percent. Part of it is that weather was better on certain key days. Then again, we went through some storms, and the big problem we had a year and a half ago was even on blue sky days, there were breakdowns, delays, cancellations, that kind of thing. So this is really, I think, reflecting that there has been real improvement over the last year. But part of what we saw with the Southwest breakdown a year ago was that it's not just about the weather. The entire system, if you remember where we were, right around Christmas 2022, the whole system got clobbered by this major winter storm. But then all of the other airlines got back on their feet quickly. Southwest was a different story, and this is about accountability and frankly changing the incentives for airlines to make sure that that can't happen again."
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.@SouthwestAir Reaches Settlement With @USDOT "And as part of today's announcement, Southwest is introducing a new, industry-leading policy that provides additional compensation (in the form of a voucher of $75 or greater), upon request, during controllable cancellations and delays that cause Customers to reach their final destinations three or more hours after their scheduled arrival. The policy will be implemented by April 30, 2024. This new policy for compensating Customers leads the industry and underscores Southwest's dedication to its award-winning Customer care." swamedia.com/releases/releas…

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.@USDOT @SecretaryPete on @SquawkCNBC: "Today's announcement is a big penalty and enforcement action related to failures that took place a year ago. But I would also say that over the course of the last year, we've seen much better outcomes than we had a year or a year and a half ago. I think a lot of that has to do with the pressure that we put on airlines, and a lot of it also is the airlines should be credited for stepping up in response to that pressure. This year we saw some of the biggest travel days ever. Matter of fact, the day after, the Sunday after Thanksgiving, that was the most passengers to board airplanes in the United States of America, in our history. And the cancellation rate was less than one half of one percent. Part of it is that weather was better on certain key days. Then again, we went through some storms, and the big problem we had a year and a half ago was even on blue sky days, there were breakdowns, delays, cancellations, that kind of thing. So this is really, I think, reflecting that there has been real improvement over the last year. But part of what we saw with the Southwest breakdown a year ago was that it's not just about the weather. The entire system, if you remember where we were, right around Christmas 2022, the whole system got clobbered by this major winter storm. But then all of the other airlines got back on their feet quickly. Southwest was a different story, and this is about accountability and frankly changing the incentives for airlines to make sure that that can't happen again."
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.@tomcostellonbc @TODAYshow: "The @USDOT just announcing a mega fine. @SouthwestAir will pay $140 million because of that huge meltdown they had over Christmas last year. Two million passengers affected. 17,000 flights canceled. And now this fine is 30 times what the DOT has ever find any other airline for any other kind of a delay event. Southwest CEO says this will never happen again. The airline, he says, is on its game for this Christmas. They've invested heavily in technology, deicing, computers, staffing. But you can imagine the pressure is on Southwest right now to prove that this year is going to be better than last."
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.@nytimes: U.S. Fines @SouthwestAir $140 Million for Holiday Meltdown Of the $140 million, Southwest Airlines will pay $35 million to the federal government. For the remaining amount, the department is giving the airline credit for providing frequent-flier points as an apology to customers affected by the meltdown, and for agreeing to give out tens of millions of dollars in vouchers to customers affected by future delays and cancellations. nytimes.com/2023/12/18/busin…

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.@krisvancleave @CBSMornings with @UPS: "Going on behind me, that's what it looks like not to procrastinate."
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.@tomcostellonbc @TODAYshow: "And this year is on pace to be a record-breaker. The nation's airlines expecting more than 39 million passengers over a 14 day period, nearly 3 million a day with the FAA expecting a peak on December 21 of nearly 50,000 flights in one day. Major airlines and airports have been preparing for months to meet the demand with investments in technology like new screening machines in Atlanta and hiring aggressively to support the volume. And airlines know more people means more bags. Because most passengers now are only bringing carry-on bags, @united is retrofitting their entire domestic fleet. More overhead bin space able to fit every carry-on bag."
.@tomcostellonbc @TODAYshow: "I just checked on the @flightaware MiseryMap, not a lot of misery if you're flying today. Really good flying conditions. We expect 115 million people to be flying or driving over the extended Christmas break. Keep in mind, people are working remotely on the front side and the back side. So the entire getaway period is much, much longer. But if you did fly @SouthwestAir over last Christmas, if you had that terrible experience, you may still have some PTSD."
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.@tomcostellonbc @TODAYshow: "I just checked on the @flightaware MiseryMap, not a lot of misery if you're flying today. Really good flying conditions. We expect 115 million people to be flying or driving over the extended Christmas break. Keep in mind, people are working remotely on the front side and the back side. So the entire getaway period is much, much longer. But if you did fly @SouthwestAir over last Christmas, if you had that terrible experience, you may still have some PTSD."
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Ross Feinstein retweeted
Here’s video of the bull on the loose this morning - it went onto the tracks at Newark Penn. I’m told they caught it. It apparently escaped near the airport - ran toward Penn - then ran back toward airport (Elizabeth) and was caught.
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