Services Industry Research Analyst & Consultant
Joined October 2010
- Tweets 1,083
- Following 293
- Followers 423
- Likes 10
35 Photos and videos
22 Sep 2020
Great Tweet about how KPIs can help you to measure - and improve - your field service performance!
22 Sep 2020
What gets measured gets done. See what key KPIs you should be looking at for better #fieldservicemanagement : ow.ly/ZCXV50BsF3F
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19 Sep 2020
Today’s business climate may be a riddle! But it doesn’t have to be a puzzle! Thanks, @localz, for posting our latest Analyst Take paper!
17 Sep 2020
Building a strategic plan for service management is like working with a jigsaw puzzle: First, you need all the pieces; then you have to fit them all together.
This report from @SFGOnService outlines how to get started:
hubs.ly/H0wrktL0 .
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15 Sep 2020
Just received our 58,000th visit to our PollockOnService.com Blogsite! Thanks to all of you for your support and encouragement over the years!
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10 Sep 2020
Thanks, @SJNicastro, for inviting me to my second @TheFutureOfFS Podcast! My Mean-Time-Between-Podcasts (MTBP) is now 73!
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10 Sep 2020
"Yesterday, Today and Tomorrow" have never been as important to the the survival and sustainability of a services organization! Our paper shows where you need to be on the time continuum! Thanks again, @localz!
10 Sep 2020
The latest report from @SFGOnService includes field service leaders' strategies and principal drivers, plus the challenges, benefits, and opportunities from new technology. Download the report for more highlights and action points:
hubs.ly/H0vXT_z0 .
#FieldService
2 Sep 2020
How Were You Planning to Use Market Research Data as Input into Your 2021 Strategic Plan? pollockonservice.com/2020/09…
30 Aug 2020
Thanks, @localz, for making this paper available for download! It uses the results of our 2020 Field Service Management (FSM) Survey to explain how different tomorrow’s services market is likely to be. More special reports to come!
26 Aug 2020
The latest report from @SFGOnService includes field service leaders' strategies and principal drivers, plus the challenges, benefits, and opportunities from new technology. Download the report for more highlights and action points:
hubs.ly/H0v4CNn0 .
#FieldService
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14 Aug 2020
Thanks, @TheFutureOfFS, for posting! For more Blogs, articles and Analysts Take white papers on similar topics, check out our Blogsite at PollockOnService.com. See you there!
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7 Aug 2020
Thanks, @FieldSquared, for retweeting! It’s also a good read for mid-week and beginning of the week,too!
31 Jul 2020
Here's a great way to end the week. Check out the latest column from #fieldservice expert, Bill Pollock (@SFGOnService), "From Data to Knowledge: Making the Transition From Data Mining to Knowledge Discovery > hubs.ly/H0t9mRf0 @FTOnline #fieldservicemanagement
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27 Jul 2020
SFG℠ Makes Four eBooks and 15 Analysts Take Papers Available for Licensing and Distribution pollockonservice.com/2020/07…
21 Jul 2020
Thanks to all of you for the 57,000 visits to our Blogsite at: PollockOnService.com! It is my pleasure to write these Blog posts - and I'm grateful to all who have visited our site to read them! Many more to come!
16 Jul 2020
Transforming Targeted Market Research into Improved Customer Satisfaction & Retention pollockonservice.com/2020/07…
9 Jul 2020
Thanks, @localz, for retweeting my latest article in @FSNewsUK! Thanks for sharing with your customer base!
9 Jul 2020
Time to raise the bar for customer experience in B2B field service, says @SFGOnService's Bill Pollock:
hubs.ly/H0sk5lb0
9 Jul 2020
Thanks, @FSNewsUK, for publishing my latest article! Hopefully it will be of interest to your readers!
9 Jul 2020
Now is absolutely the time we must start treating our Business to Business Accounts the same as our Business to Customers accounts writes Bill Pollock @SFGOnService
fieldservicenews.com/blog/ti…
1 Jul 2020
Video Podcast #02: Using the LOTS Approach to Communications to Ensure Maximum Customer Reliance and Retention pollockonservice.com/2020/07…
1 Jul 2020
What's the best way to communicate with customers? We believe it to be the LOTS Approach that we developed several years ago: "Listen, Observe, Think, Speak"! Learn how to do communications the right way! youtube.com/watch?v=IvvXYdag…
1 Jul 2020
We all have Property - and with Property, sometimes comes Casualty! Learn how a the right Field Service Organization (FSO) can help you in dealing with these matters through a segment-specific Field Service Management (FSM) solution! Thanks for retweeting, @FieldSquared!
30 Jun 2020
With stats from the World Insurance Report, Cap Gemini details how the #insuranceindustry is shifting. Service expert Bill Pollock (@SFGOnService) explains why this segment benefits from #fieldservicesoftware. hubs.ly/H0s0Qly0 via @FTOnline
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1 Jul 2020
Is your Field Service Organization (FSO) into Augmented Reality (AR)? It should be - or it'll be missing out on its Customers' Reality! AR is more important now than ever! Learn why by reading our latest Analysts Take paper! Thanks, @fieldaware!
30 Jun 2020
Does your organization offer an Augmented Reality component? Based on the report by @SFGOnService, you may want to! See what else you’re missing in the report today! ow.ly/qHBE50AaEwV #fieldservice
19 Jun 2020
Hey, @Localz, thanks for posting! As long as we will be dealing with turbulent times, we can use some guidance! Hopefully, our Analysts Take report can help!
15 Jun 2020
Great insights for #fieldservice teams from @SFGOnService 🔍
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15 Jun 2020
Thanks, @localz, for posting! This paper serves as a primer for all field service organizations to read!
8 Jun 2020
Strategies for field service management in the aftermath of Covid-19 - from immediate-term planning, to new metrics for "new" service delivery. Don't miss these insights from @SFGOnService:
hubs.ly/H0r9vQw0
#FieldServices #BusinessPlanning #FielsServiceManagement
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