Delivering the future of Unified Experience Management®
Joined February 2012
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Celebrating the incredible ladies of our HR team–from the UK to the U.S!
Thank you for holding our company together with heart, humor, and a lot of people-first magic. So happy to see a few members of the team meeting outside of our screens! 💙 🌍✨
#HR #TeamBuilding
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Jun 15
According to @McKinsey, end-to-end journey metrics predict satisfaction and recommend 2x more accurately than individual touchpoints. To find the gap, teams need to connect signals across customer journeys to trace friction. Here's a guide to do just that: hubs.li/Q04lbQW_0
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Jun 12
We’re headed to IIEX Europe! 🛫🇳🇱 @Greenbook
Come see our live demos and discover how we’re bringing insights to life in new and impactful ways. Feel free to reach out to Sapna and Kevin to connect, collaborate, and unpack the future of XM insights!
#SMG #Greenbook #IIEX2026
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Jun 10
#Throwback to some great moments from SMG’s 2026 Step Challenge! 🏆 🏃
Together we logged over 28 MILLION STEPS (86 walkers over 35 days). Now we’re taking that same vibe into the summer: more movement, connection, and beautifully captured moments from around the world. 🗺️💙
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Jun 9
Hot take: more self-checkout doesn’t always mean better customer experience. ❌🛒
Sometimes it causes more issues that ultimately make the experience worse.
➡️ Here are 5 things you should look out for before going all-in on self-checkout: hubs.li/Q04hgk8G0
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Jun 8
Surveys. Reviews. Social comments. Support tickets. Operational data. 🥱📌
The challenge is no longer collecting feedback, it’s making sense of it fast enough to make improvements.
That’s why our approach matters. See how you can drive action at scale:
hubs.li/Q04jY9xc0
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Jun 5
Everyone talks about how important it is to transform experiences. Fewer talk about what it really takes to make it work. 🔍
Xperience Matters, brings you candid conversations with industry experts with real stories. real decisions, and real outcomes.
▶️ hubs.li/Q04g-bxZ0
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Jun 4
Self-checkout (SCO) can look like an easy win. More lanes. Shorter lines. Faster transactions.
But the real risk is treating every store the same. Here's what you need to look out for. #Thread #SelfCheckout #Shopping 🧵🛒
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Jun 4
To make that happen, it takes more than transaction data. It takes customer, employee, and operational insight.
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Jun 4
Read our full guide to see how brands can make smarter self-checkout decisions: marketing.smg.com/risk-in-se… 📲
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Jun 4
Big difference: surveys measure. Communities explain. ☝️🤔
If your scores keep pointing to the same problem, it’s a sign you need more than measurement—you need dialogue.
Here's how to decide which feedback method fits what you need to measure best: hubs.li/Q04jdM5l0
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Jun 3
QSR brands used to win on speed, convenience, and price.
Now? Customers expect more.
Here are 5 trends shaping the future of QSR brand experience and how experience management can help teams act on them faster. ⬇️
hubs.li/Q04jY9kT0
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Jun 2
Most brands are not short on feedback. They’re drowning in it. 💬🌪️
The challenge is turning all that feedback into clear, actionable insight for the teams closest to the customer.
Because clarity drives action. ✅
hubs.li/Q04ht6qh0
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Jun 1
At SMG, we believe people do their best work when they feel respected, included, and able to be themselves. 🏳️🌈
We’re grateful for the voices, perspectives, and employee-led communities that help foster belonging throughout the year.
Happy #PrideMonth from all of us at SMG!
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May 29
High Five Friday goes to someone who hit the ground running. 🙌⭐️🏃
Let’s give a warm welcome to Thomas, our newest Director of Product Marketing. He's already made an impact, leading the team with clarity. Welcome to SMG! (And thanks Julliette for the shoutout).
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May 27
Our tools are designed for every level of your business, from the frontline to the C-suite. 🏢🤝
See how we help teams connect data with real-time, actionable intelligence. Book a demo today: hubs.li/Q04h_T4h0
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