Have you registered for the next #Cloud5Clique episode? It's happening Aug 19th at 11am CT and we're chatting "Improving Operational Efficiency with Fewer Resources" with Byron Webster of @SabaHospitality and Josh Dow of @WyndhamHotels - register here: ow.ly/ROjX50FIIfy
As @SabaHospitality exclusive North America reseller, Cloud5 makes it easy for you to communicate with your guests using fewer resources, with no capital expenditure and no apps to download. bit.ly/3rXPF9g
Everyone needs a competitive edge, let’s make sure your hotel has all the advantages it can get. Learn more about our HSIA, Telephony & Virtual Guest Service solutions: bit.ly/3l6wC9w
#Contactless360 such an important topic, not least since the arrival of the blasted #COVID Says Jason of @FETCH " Contactless (IoT) tech is extremely important in the wake of COVID and a necessity to accelerate safety aspects for the hospitality environment " @Travel_Forward_
100% - did I notice that @SabaHospitality made it into recent research document from @Skift in which case congrats are in order ( and good to see @juliegrieve on the panel too 🙂)
We are honored to be featured and interviewed in the latest @skift Research Report “Contactless Tech in Hospitality 2020”. All Skift #subscribers will be able to view the full report and we highly recommend that you subscribe :-).
Another real life example of our #chatbot from this morning and a very common scenario in hotels:
Guest: I think someone knocked the door, but I was in the bathroom.
Chatbot: Please let me know your name
Guest: XXX
Chatbot: Please also let me know your room number
Guest: XXX
...
Chatbot: Understood. Allow me to forward your inquiry and get back to you as soon as possible. If this is an emergency, please dial 0 on your phone.
Guest: Thank u
Chatbot: :-)
Taking F&B orders takes 2-3 minutes. Language barriers can cause confusion and incorrect orders. Remove the complications of traditional ordering and allow guests to order directly from their own mobile devices, in their own language.
A huge congratulations to the Shilla Monogram Quangnam Danang team on the opening of their new resort. It's a privilege to support Marc Emmanuel and his team in creating amazing experiences for their guests, and making life easier for staff.
The average check increases by 10-15% when guests order digitally. Allow guests to order from their own mobile phones – simply by scanning a QR code or entering a link. Transmit table numbers or the guest’s location with every order to ensure nothing gets lost.
Hear from our Customers:
“We deployed the solution in guest rooms and at the pool via customized QR codes. As a result we increased our average check and reduced human error. Guests can order in multiple languages and we see the order in English or Chinese, ...
depending on the ordertaker’s preference. Very easy process. Adding quality pictures to the menu helps to sell even more!”
Falko Flamme
Director of Food & Beverage
Sofitel Macau