Following the article "AI Is Transforming B2B Healthcare Marketing, But Humans Must Lead" I published on Forbes Council, here are 3 key activities leading healthcare CMOs are embracing to ensure their transformation:
1. Redesign Organizational Structures: Hire and train for hybrid roles like prompt engineers and data-savvy campaign leads.
2. Re-Platform KPIs: Move beyond impressions and clicks. Focus on metrics that demonstrate business and clinical value, like referral conversion, provider activation, and patient acquisition cost.
3. Build Governance Into the Workflow: CMOs must help define standards for bias audits, consent management and AI explainability.