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SeatfrogHelp @SeatfrogHelp

The official @Seatfrog support team. For booking or payment queries, drop us an email via frg.gr/contact

Joined August 2017
  • Tweets 4,037
  • Following 11
  • Followers 2,071
46 Photos and videos
✅ Update: The earlier technical issue affecting our auctions has since been resolved. Thanks for your patience while we got that sorted!^SL
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🚨We’re currently experiencing an issue that’s also affecting some other apps and services. Some auctions are temporarily unavailable, but our team’s on it and we’ll update you as soon as things are back to normal. ^SL
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✅ Update: The earlier technical issues affecting our ticket search have now been resolved. Thanks for your patience while we got this fixed. You can now search and book tickets as normal.
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🚨 Service Update: We're aware of an issue affecting rail ticket searches. Our team is working with our provider to fix this ASAP. If you see a "Sorry, something has gone wrong" message, please try again later. We apologise for any inconvenience and appreciate your patience. ^SL
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The earlier issue with emails not being sent has now been resolved. Messages are currently being resent so keep an eye out in your inbox. ^SL
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We're currently experiencing delays in sending out emails due to global system issues affecting our provider. We're actively working to resolve this. For urgent assistance, please reach out via frg.gr/Support with your booking reference. We apologise for any inconvenience and thank you for your patience. ^SL
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📢 Announcement: Due to an increased volume of customer enquiries, our responses may experience a slight delay. We appreciate your patience. Rest assured, we'll get back to you as soon as possible. ^SL
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Hi Seatfroggers! We just wanted to let you know that we did a bit of maintenance work on the app overnight. So if you have any issues today, then make sure you’re on the latest version & a simple log out / log in should do the trick! 🪄
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📣 Hello Seatfroggers! We’re receiving a high volume of messages right now. For strike/service updates, pls check the National Rail website. Non-urgent inquiries may have a longer response time. Our help centre is worth checking out too. Thank you for your patience & support! ❤️
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Just a reminder that we'll be performing some scheduled maintenance at around 8pm. The app may be very briefly unavailable during this period. But, don't worry we'll be leaping back into upgrade action after just a few moments. ^SL
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Hi Seatfroggers, we'll be performing some scheduled maintenance for the Seatfrog platform this evening around 8pm. The app may be very briefly unavailable during this period. We'll be back with auction goodness as quick as we can. ^SL
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SeatfrogHelp retweeted
Seatfrog
@Seatfrog
30 Jan 2023
Will you WIN Seatfrog's Lucky Ticket?🤞 Each week, a lucky 🐸 Seatfrogger will #win the cost of their #TRAIN #TICKET back in #Seatfrog credit up to £100! 🎉 You've got to be in it, to win it > 🎟 frg.gr/3WNgnjH T&Cs: frg.gr/3j7dzQX
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#SeatfrogUpdate 🚨 due to a high level of cancellations and disruption across the @TPEassist network, Seatfrog auctions on TPE services are closed for today. If travelling on TPE services please check their website for the latest travel updates bit.ly/3hHf07M ^SL
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🚨#SeatfrogUpdate Strike action will take place Fri 16th & Sat 17th. If you won an upgrade and your service has been cancelled please reach out to help@seatfrog.com. For rail tickets, please visit frg.gr/strike to find out about refunds and exchanges. ^SL
SeatfrogHelp retweeted
SeatfrogHelp
@SeatfrogHelp
11 Dec 2022
🚨#SeatfrogUpdate On Tue 13th & Wed 14th rail strikes will take place. If you've won an upgrade and your train has been cancelled please write to help@seatfrog.com. For rail tickets, please visit frg.gr/strike to find out about refunds and exchanges. ^SL
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🚨#SeatfrogUpdate Strike action will take place on Saturday 26th November. If you won an upgrade and your service is cancelled please reach out to help@seatfrog.com. For refunds on rail tickets, please visit frg.gr/strike to find out more. ^SL
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😞Unless you’ve been living under a rock, you probably know that there are significant #strikes across the rail network. Keep up to date with your train company via their twitter and website. Seatfrog upgrades will be very limited during this time. bbc.co.uk/news/uk-61861040

Rail strikes: Biggest strike in 30 years to go ahead as talks fail

Ministers prevented a deal, says the RMT, but the government says the union is opposing progress.

bbc.co.uk
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Due to strike action this week many services are cancelled and additional auctions have been removed as a preventative measure. If you've won an upgrade and are unable to travel please write to us at help@seatfrog.com for more info. ^SL
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Sorry to hear that!! if you haven't already please email help@seatfrog.com with your account and upgrade details and we'll look this for you. ^SL
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