Passionate about leaving the world a little better than I found it. #author #cx #customerservice #leadership
Joined April 2008
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I've heard people say this too often over my career...
beldingtraining.com/the-idio…
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May 20
Something is very wrong in the world of CX. We either have to admit that it will never live up to its billing, or that most of us just aren’t getting it right. Here's the problem.
beldinggroup.com/why-custome…
#cx #customerexperience
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May 11
So excited that @jeanniecw book just came out. WOW. I can't recommend "Experience is Everything" enough! amzn.to/4d3z6mL
#cx #customerexperience #customerservice
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Mar 23
Customer service training isn't a 'nice-to-have any more beldingtraining.com/customer…
#customerexperience #customerservice #CX
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Mar 12
Great insight from Jessica Stillman @EntryLevelRebel.
Scientists Reviewed 183 Studies to See What Works Best to Boost Happiness. The Results Will Surprise You inc.com/jessica-stillman/sci…
#happiness #success
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Feb 24
Ask yourself, “What is the cost of not making a decision?” Indecision has its own consequences
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ROI is a big thing for. But I'm always surprised that companies don't blink at spending millions to protect their assets, but don't see their loyal customer base as one of those assets customerthink.com/the-roi-of… .
#customerservice #cx #customerexperience
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Shaun Belding retweeted
Please enjoy these ducks changing their minds. 😂
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Jan 25
#sens Sky isn't falling yet. 50 games-56 pts - 3. That was with Merri & Forsi. We're only 3 pts and 4 goals behind last year. ( when we lost 5 of 7 in Feb). Win 2 games, score 4 and we're in the hunt. Everyone breath.
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Jan 12
#4 Customer Service Story from 2025!
Kam & Tim Bowles had to leave the plane because of a lost passport - and lose their their trip of a lifetime.
Then a @Delta employee came running down the hall to tell them this:
beldingtraining.com/the-top-…
#customerservice #cx #Top10
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Jan 12
#3 Customer Service Story from 2025!
She cared about the fifth grader who kept asking questions on her bus. She answered all of them – then took it to another level.
10 Years later, this is what happened
beldingtraining.com/the-top-…
#customerservice #cx #Top10
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Jan 12
#2 Customer Service Story from 2025!
When I start my own subway station, Rodney is going to be the first person I hire.
He spreads kindness because people should “sprinkle that stuff all over. Kindness is free.”
beldingtraining.com/the-top-…
#customerservice #cx #Top10
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Jan 12
#1 Customer Service Story from 2025!
Amazing!
USPS driver chases a runaway postal truck on foot, catches it, stops it, then tends to a coworker in the middle of a heart attack? That is NOT an average postman man story!
beldingtraining.com/the-top-…
#customerservice #cx #Top10
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#Top10 Customer Service Story from 2025: Ice Cream to the Rescue! customerthink.com/the-top-10…
#customerservice #cx
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#USPS route driver James Gray chased a runaway postal truck on foot, caught it, stoped it, then tended to a coworker in the middle of a heart attack. That is NOT an average delivery man story!
beldingtraining.com/the-top-…
#customerservice #cx #Top10
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18 Dec 2025
People told us these customer service skills were insignificant... until they tried them beldingtraining.com/4-insign…
#customerservice #cx #training
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10 Dec 2025
Many restaurants are showing short-term thinking!
customerthink.com/restaurant…
#customerservice #cx #restaurant
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6 Dec 2025
AI can’t care. We can. But if you're in a customer service job and choose not to care, why shouldn’t a company replace you with a vending machine? beldinggroup.com/replaced-by…
#cx #customerservice #AI
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