One of the biggest unnoticed scams by IndiGo is the inconsistent weighing scales at their check-in counters.
Yesterday, while boarding flight 6E724 from Goa to Chandigarh, my bag showed 18 kg on one belt, 16 kg on another, and 15 kg on a third.
When I questioned the discrepancy, the IndiGo staff simply replied, “Sir, the 15 kg machine must be wrong, 18 is the correct weight.”
Seriously? What’s the justification for this? I ended up paying ₹11,900 for extra baggage including ₹1,500 just for carrying an umbrella! (Receipt Nos: VYU6U-02, Z8GZTD-02)
To verify, I even weighed the same bag at my hotel and it was exactly 15 kg proving that their belts inflate the weight by 2-3 kg.
This is nothing less than daylight robbery, and passengers are being ripped off without realizing it. IndiGo must be held accountable for this fraud.
@IndiGo6E @DGCAIndia @AAI_Official @MoCA_GoI