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We're aware that some customers are experiencing some connectivity issues. Our engineers are investigating and we'll provide updates shortly.
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Dear customers, we're continuing to make some network adjustments to further optimise our performance which may cause momentary inconvenience to a small number of customers. We apologise and seek your patience and understanding.
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We’re aware that some customers may be experiencing some momentary connectivity issues. The matter has been resolved.
Please call 1688 if you’re still facing issues.
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Mobile connectivity has been restored for the affected customers.
We apologise for the inconvenience caused. If you're still experiencing issues, please contact us at 1688.
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We are aware that a small number of customers may be experiencing connectivity issues today. This is unrelated to yesterday’s incident.
Our engineers are working urgently on resolving the matter as quickly as possible. We sincerely apologise for the inconvenience caused.
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Update as of 7.09PM
We'd like to update that 4G and 5G mobile services have been restored.
We apologise for the inconvenience caused. Thank you for your patience.
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During restoration, we encountered some technical issues which has resulted in a delay. We apologise for the inconvenience caused. Thank you for your patience. We will continue to provide updates in due course.
There is no evidence to suggest it is a cyber-related event.
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In the meantime, customers may power off and restart their devices to help restore mobile connectivity. We apologise for the inconvenience caused.
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Update as of 1.18PM
Services are progressively being restored. We apologise for the inconvenience caused and thank you for your patience.
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Our engineers are urgently working to resolve the matter. We apologise for the inconvenience caused. You can continue enjoying your favourite channels on the Singtel CAST app.
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We have fully restored Singtel TV services that affected some customers. Thank you for your patience and understanding. If you encounter any further issues, please contact us at 1688.
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In the meantime, customers can watch their favourite shows via the Singtel Cast app. We will provide further updates soon.
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