Working hard, or hardly working...?

Joined May 2018
27 Photos and videos
I’m constantly surprised at the lengths @SmartThingsDev @IsSmartThingsUp has gone to in the never ending quest to make @smartthings even more terrible for the customer. Day after day. Year after year. Consistent degradation. Astounding. #SmartThingsSucks
1
-“Should we improve customer service to help fix all these problems we are creating w the “New” #SmartThings app?” -“Idk if this is possible, but could we make our support even worse somehow?” -“Another great idea!” #SmartThingsSucks @Samsung @IsSmartThingsUp @SmartThingsDev
-“Yeah! And we can make the “new” #SmartThings app crash constantly!” -“Another great idea! Let’s actually just have the app delete automations at random. That’ll be helpful!” -“Make sure we never acknowledge that this is happening though. We can sell people on the new Hub!”
-“Hey! I think I have an idea guys! Let’s take the #SmartThings Classic app, brick it, then replace it with a “New” ST app that doesn’t work!” -“Oh wow. Good call! I see a promotion in your future!” -“We need to make sure to delete all the automations our customers rely on”
Is anyone able to use #SmartThings??@IsSmartThingsUp @SmartThingsDev @SmartThingsBeat @CreativeSmartT Am I the only one whose ST is absolutely terrible? It simply does not work. Automations auto delete or don’t save due to “Network Error” #ripoff
2
Just when I thought @IsSmartThingsUp couldn’t get any worse - they brick their old app. Max of 8 widgets. No watch app. No hue. Why? I don’t understand the logic. It’s as if they’re attempting to make the worst service ever. #unreal #SmartThings @SmartThingsBeat @SmartThingsDev
2
1
Anyone else think @ArloSmartHome got hacked for a ransom and they are too scared to admit it? Can anyone else think of an explaination as to why they’re refusing to give an update on these clearly widespread issues? #fraud #ripoff #doesntwork #wasteofmoney
I just don’t understand how @ArloSmartHome claims to be selling a “security system”. They know it doesn’t work. That seems so incredibly irresponsible in my mind. If it was some stupid tech gadget: so be it. But it’s a security system: it HAS to work.
1
SmartThingsSucks retweeted
Actual convo with @smartthings support-bot... Me, “Help with SmartThings.” Robot, “A fridge?” Me, “SmartThings.” Robot, “A TV?” Me, “SmartThings Hub!!!!” Robot, “A TV?” Me, “SmartThings HUB!!!!!!!!!!l Robot, “Sorry, we’re closed.” Me.....
6
8
18