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Smartnumbers @Smartnumbers

We protect your organisation by ensuring your voice network stays secure and your customer calls can always be answered.

Joined April 2009
  • Tweets 675
  • Following 403
  • Followers 183
387 Photos and videos
Leigh Hopwood, CEO of CCMA: ‘like every consumer, I want my contact centre experiences to be easy, quick and painless’. The question is how to balance this with security. Our CRO Matthew shares his thoughts: hubs.li/Q02H24r50

CCMA report viewpoint: We need a collective approach to fraud prevention | Smartnumbers

Smartnumbers CRO Matthew Addison shares his thoughts on fraud prevention in light of the recent report, Balancing fighting fraud with customer experience, produced in partnership with the CCMA. The...

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How safe is your contact center from fraudsters? Discover the key insights from Smartnumbers data and machine learning analysis. Stay ahead of potential threats! #ContactCenterSecurity #DataAnalysis
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Our very own John Byron, Partner Sales Director at Smartnumbers, will be speaking on a panel at the Contact Centres in Financial Services Summit 2024 today.
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We are excited to share the news of our recent strategic partnership with CGI! This collaboration enables us to extend our Smartnumbers to CGI customers throughout the UK. Utilising this partnership, CGI clients can now safeguard themselves against contact centre fraud.
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Fraudsters can make on average 26 calls before initiating their attack. And while each of those calls may not always lead directly to a customer being defrauded, they help active fraudsters build a picture of a contact centre’s defences. Find out more:hubs.li/Q02szjrx0

Fraudsters are using the phone more than you realise  | Smartnumbers

With all the focus on increasing cybersecurity and educating customers about online scams, you’d be forgiven for thinking contact centre fraud is not a risk. In fact fraudsters are using contact...

smartnumbers.com
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Fraud doesn't stand a chance when teams unite! Discover how our innovative tools support seamless data sharing among organisations to tackle fraud head-on. Join the movement! hubs.li/Q02wRSVL0 #FraudFighters #DataSecurity

Smartnumbers Consortium: the power of community | Smartnumbers

Fraudsters don’t operate in silos, so why should counter-fraud professionals? And collaboration between fraud teams in the fight against fraud is so much easier when your technology solution enables...

smartnumbers.com
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They came, they saw, they stopped fraud. Steve Arnold’s presentation about customer analytics was on 🔥 It was great to see the community growing and awareness of the role of contact centre vulnerability in the fraud kill chain.
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Contact centres are moving away from OTPs as first-party fraud and social engineering proliferate. Read more here on how AI can play a role in authentication:hubs.li/Q02sBbyk0

Consumer perceptions of fraud, authentication and security  | Smartnumbers

When designing solutions for customer authentication and fraud prevention we must remember to take into account the consumer’s point of view.  The following is based on excerpts from a report...

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Think cyber threats are only online? Think again! Chris de Souza from CGI sheds light on the alarming rise of fraud in the telephony voice channel. Watch the full conversation at: hubs.li/Q02wRRK00 #VoiceChannelSecurity #FraudAwareness"

UKCCF Podcast with guest Tim Burton from Smartnumbers

In this episode, Trevor and Chris meet with Tim Burton, Chief Custo...

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Hard to believe there’s just one week to go until the Smartnumbers Consortium Event. Don’t know about you, but we’re getting rather excited. Our Smartnumbers experts will share the fraud patterns we’re seeing in call centre data 🤓. Come join us: hubs.li/Q02DpWPW0

Smartnumbers Consortium Event 2024 Registration

resources.smartnumbers.com
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Increased mobile phone usage represents a significant opportunity for contact centres to streamline security processes and customer authentication based on the number being used to make a call. Find out why: hubs.li/Q02sy14N0

Fraud in contact centres is on the rise, but we’re well placed to tackle it  | Smartnumbers

The key to combatting fraud in the contact centre is to spot suspicious calls before they are answered, and with increased mobile phone usage and technology to flag spoofed numbers, this is getting...

smartnumbers.com
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🚫 Don't let fraudsters ruin your business! Learn how they exploit contact centres and protect your organisation against attacks. hubs.li/Q02wQ-bQ0 #FraudPrevention #ContactCentreSecurity

Smartnumbers Consortium: the power of community | Smartnumbers

Fraudsters don’t operate in silos, so why should counter-fraud professionals? And collaboration between fraud teams in the fight against fraud is so much easier when your technology solution enables...

smartnumbers.com
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The trade-off between security and friction is a delicate one. Too much friction annoys customers, affecting the provider’s reputation. It’s time to get the balance right. More on this here: hubs.li/Q02szkfN0

Consumer Duty is driving contact centre fraud prevention approach | Smartnumbers

Traditional customer authentication approaches can create conflict and friction in the customer experience. With Consumer Duty regulations zooming in on customer outcomes, we need to balance fighting...

smartnumbers.com
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🚨 Are contact centres the new playground for cybercriminals? Leigh Hopwood and our own Tim Burton discuss the alarming trends in data theft and how automation technology poses a threat. 📺 Watch the full video on the CCMA page here: hubs.li/Q02wRNY-0

Talking fraud with Tim Burton | CCMA | Contact Centre Management Association

Leigh Hopwood, CEO at CCMA, chats to Tim Burton, Chief Customer Officer at Smartnumbers about the rise of fraud and what contact centre leaders can do to tackle it. He shares not only three pieces...

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The countdown is on to the UK National Contact Centre Awards night, where we will be honouring the "Contact Centre Manager of the Year (Large)". Smartnumbers is proud to support this award, celebrating those who lead with innovation, dedication, and a passion for excellence.
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⏰ Just a few days left until we hit Genesys Xperience UKI! Don't miss out on the chance to explore the latest in contact centre fraud prevention with Smartnumbers. 🗓️ Join us on 18th June for an enlightening experience! Details here: hubs.li/Q02wQBC_0
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Watch out! Fraudsters use contact centres to carry out tasks that enable fraud elsewhere, such as adding a name to a utilities bill which can be used for identity theft elsewhere. Or changing an address on a bank account. Read on: hubs.li/Q02szbvL0

Fraudsters are using the phone more than you realise  | Smartnumbers

With all the focus on increasing cybersecurity and educating customers about online scams, you’d be forgiven for thinking contact centre fraud is not a risk. In fact fraudsters are using contact...

smartnumbers.com
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Sharing data is essential. Our research identified that nearly 1 in 5 suspicious calls was from a fraudster identified by another contact centre, but which had not been identified by the organisation they were calling. Find out how: hubs.li/Q02szYT_0

Beating the fraudsters: how to secure your contact centre  | Smartnumbers

If an organisation is serious about combatting fraud and ensuring customer trust, then deploying technology to secure the contact centre is essential, writes Jamie Melling, Smartnumbers CEO. This is...

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58% of all suspicious calls originate from withheld numbers. Calls from withheld numbers are not all bad, but since the majority of the withheld number calls we analysed were identified as suspicious, we consider them to be of high risk hubs.ly/Q02pnD6t0

Contact centre security report: key findings | Smartnumbers

If you’re pressed for time, but keen to know the key findings of our latest contact centre security report, then look no further. This quick-read blog distils the key opportunities and risks for...

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36% of people reported having experienced an unauthorised attempt to access one or more of their accounts - and often customers are being manipulated or coerced by fraudsters into transferring the money themselves. We cover some of these findings here: hubs.li/Q02syqvl0

In fraud prevention the customer is the weakest link | Smartnumbers

Fraud is on the rise, fraudsters are getting more sophisticated and in many cases customers are voluntarily handing their money over. We cover these findings and more in a recent report created by...

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