Hmmmm if only phone numbers had reputations… 🤔
Looks like Verizon has scammers in their company.
My wife just called Verizon (the number listed on their website) to get a new phone line, and the guy who answered that's supposed to transfer you to the correct department actually transferred her to some random lady who, when answered, just said "hi".
My wife say's "hi" back.
Random lady: "who is this?" (on a sales call, btw).
My wife: "who is this?" (since it sounded suspicious).
Random lady in broken English: "Uhh... oh, this is Tasha with your phone company... what do you need?" (she didn't specify which phone company).
My wife: "I'm calling to get a new line."
Random lady: "Have you been on any trips recently?"
My wife: ??? *hangs up*
Then my wife calls the same Verizon number again from their website, gets on the phone with a different person who saw the record of my wife calling but it doesn't show that she was transferred at all.
So it appears some scammer got a job at Verizon and instead of transferring customers to a different department, he transfers them to his scammer friend.
This is super sketchy. I bet a lot of folks have fallen for this scam, unfortunately. Verizon needs to vet their people better.