We’re the official @SoFi support team. Reach us via secure chat at sofi.app.link/e/echat. Please don’t share acct or SSN numbers. NMLS #1121636
Joined August 2011
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Pinned Tweet
24 Dec 2024
👇
❄️ Stay Scam-Savvy This Holiday Season! ❄️
🚨 SoFi will never ask for your password, one-time code, or Social Security number.
🚨 We’ll never tell you to use a specific password.
📞 If you receive a suspicious call or text requesting this info: Hang up.
📲 Learn how to protect yourself and identify scams with our guide here: sofi.com/blog/beware-of-scam…
Spread the word and help protect your loved ones this holiday season. 🎄
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24 Feb 2023
An email update about SoFi Debit cards was sent to some people who don’t have a debit card. We apologize for the confusion and can confirm this was sent in error. This was not a phishing attempt, and SoFi’s systems are secure.
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27 Dec 2022
SoFi customer service will be closed on January 1 and January 2 in observance of the New Year holiday. We will resume normal hours of operation on January 3.
Have a happy and safe New Year! 🪩
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6 Dec 2022
An email was sent today by the SoFi team in error to many of our members. Don’t worry it is not a phishing attack and an IRA has not been wrongly created in your name. We’re sorry for the inconvenience and appreciate your patience!
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6 Dec 2022
We want to keep your personal information safe (and off Twitter), you can reach out to us here:
💻 Sofi.com/contact-us/
💬 Live chat with our team: us.sofi.com/chat
📞 Speak with customer service: 855-456-7634
🔎 Find answers on the help center: us.sofi.com/HC
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24 Apr 2017
It depends if your application is eligible. Please reach out at 855-456-SoFi (5637) to find out if you are eligible. Thanks!
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29 Mar 2017
You should be able to view your preapproved offer instantly. Please shoot us your email and we will be sure to reach out!
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28 Mar 2017
You can reach us at 855-456-SoFi Monday - Friday 7AM-12AM ET and Saturday and Sunday from 7AM-8PM ET.
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17 Mar 2017
Hi Greg - is this for a student loan, personal loan, or mortgage?
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3 Mar 2017
Hi Hillary - can you please send us a DM with your contact info? We'll make sure someone gets in touch.
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22 Feb 2017
Sorry to hear about your experience - if you DM us your name and email, we're happy to have someone follow (1 of 2)
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5 Feb 2017
Hi Stephanie - after you make your first monthly payment, you can choose your payment date moving forward.
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2 Feb 2017
We do not originate loans and only lend to graduates, but hope you check us out down the road!
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2 Feb 2017
Hi Nate - if you DM us your address, we're happy to get you removed.
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25 Jan 2017
Sorry for the confusion Cindy! We understand now what you're looking for. Send us an email at pr@sofi.com.
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24 Jan 2017
Stay tuned, Ramon! We hope to expand into more states soon. Learn more here: bit.ly/2jw9Fj5
17 Jan 2017
Hi Tony - no timeline yet but stay tuned. We hope to expand into more states soon: bit.ly/2jw9Fj5