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Sea of Thieves Info & Support @SoT_Support

Official #SeaOfThieves server info and issue updates on Twitter. For direct help please visit aka.ms/SoT_Support. For news follow @SeaOfThieves.

Joined April 2018
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The Sea of Thieves servers are back online and this issue has now been resolved. All pirates should now receive their Bilge Rats Weekender Challenge checklists as expected.
Sea of Thieves Info & Support
@SoT_Support
Jun 12
We are aware of an issue where the Bilge Rats Weekender challenge list is blank and appears to auto-complete when a pirate logs in. The team are actively investigating this. The image below shows how this parchment should look, showing this Event's challenges:
Bilge Rats Challenges: 1) Sip grog while bathing in a ship full of water heated by a volcano 2) Drunkenly bunk down in an Ancient Gold Fortress bed 3) Take a ride on a Harpoon Rowboat attached to a Megalodon 4) Using a Horn of Fair Winds, launch a pirate from another crew off their ship 5) Dance with four other pirates while wearing a hat during a Bilge Rat Firework display

ALT Bilge Rats Challenges: 1) Sip grog while bathing in a ship full of water heated by a volcano 2) Drunkenly bunk down in an Ancient Gold Fortress bed 3) Take a ride on a Harpoon Rowboat attached to a Megalodon 4) Using a Horn of Fair Winds, launch a pirate from another crew off their ship 5) Dance with four other pirates while wearing a hat during a Bilge Rat Firework display

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Our team has now identified the issue causing players to receive blank Bilge Rats Weekender Challenge checklists. To resolve this, all servers will be briefly taken offline in approximately 30 minutes, so head to an Outpost and hand in your loot! Thank you for your patience.
Sea of Thieves Info & Support
@SoT_Support
Jun 12
We are aware of an issue where the Bilge Rats Weekender challenge list is blank and appears to auto-complete when a pirate logs in. The team are actively investigating this. The image below shows how this parchment should look, showing this Event's challenges:
Bilge Rats Challenges: 1) Sip grog while bathing in a ship full of water heated by a volcano 2) Drunkenly bunk down in an Ancient Gold Fortress bed 3) Take a ride on a Harpoon Rowboat attached to a Megalodon 4) Using a Horn of Fair Winds, launch a pirate from another crew off their ship 5) Dance with four other pirates while wearing a hat during a Bilge Rat Firework display

ALT Bilge Rats Challenges: 1) Sip grog while bathing in a ship full of water heated by a volcano 2) Drunkenly bunk down in an Ancient Gold Fortress bed 3) Take a ride on a Harpoon Rowboat attached to a Megalodon 4) Using a Horn of Fair Winds, launch a pirate from another crew off their ship 5) Dance with four other pirates while wearing a hat during a Bilge Rat Firework display

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We are aware of an issue where the Bilge Rats Weekender challenge list is blank and appears to auto-complete when a pirate logs in. The team are actively investigating this. The image below shows how this parchment should look, showing this Event's challenges:
Bilge Rats Challenges: 1) Sip grog while bathing in a ship full of water heated by a volcano 2) Drunkenly bunk down in an Ancient Gold Fortress bed 3) Take a ride on a Harpoon Rowboat attached to a Megalodon 4) Using a Horn of Fair Winds, launch a pirate from another crew off their ship 5) Dance with four other pirates while wearing a hat during a Bilge Rat Firework display

ALT Bilge Rats Challenges: 1) Sip grog while bathing in a ship full of water heated by a volcano 2) Drunkenly bunk down in an Ancient Gold Fortress bed 3) Take a ride on a Harpoon Rowboat attached to a Megalodon 4) Using a Horn of Fair Winds, launch a pirate from another crew off their ship 5) Dance with four other pirates while wearing a hat during a Bilge Rat Firework display

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If you have a blank parchment you can still complete the challenges, but please note that you will not receive the rewards until you find yourself with a full parchment (which we have reports of happening after a crew scuttles to new seas, or leaves a game and sets sail again).
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Following player reports, our team have identified and deployed a fix meaning that players starting sessions on Open Crew Galleons should now set sail without issue, and no longer be at risk of becoming stuck on the Crew Roster screen. Happy sailing!
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Following investigation, the team found an issue causing crews to become stuck indefinitely in matchmaking tunnels, leading to excessive wait times when diving to Last Ship Standing. We've made improvements behind the scenes in the live game, but are watching the data in case more needs to be done.
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Update: As these players could use Doubloons they shouldn't have had to purchase high-value items, any Black or Smugglers' Market goods they've bought since the reset will be removed from their inventories in the next few days; they will need to be re-purchased with Doubloons earned fairly post-reset.
Sea of Thieves Info & Support
@SoT_Support
Apr 21
Players who did not see their Doubloons converted to gold following last week's update should see this process take place in the next few days. This will exclude Doubloons earned from Season 19 Renown or during the Bilge Rats Weekender, up to the wallet cap of 4,000 Doubloons.
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The team have now applied the Amethyst Mercenary Eyepatch to all pirates who claimed the cosmetic via our most recent round of Twitch Drops, but were yet to receive it. The Mercenary Eyepatch that was awarded by mistake will remain in your chests.
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Players who did not see their Doubloons converted to gold following last week's update should see this process take place in the next few days. This will exclude Doubloons earned from Season 19 Renown or during the Bilge Rats Weekender, up to the wallet cap of 4,000 Doubloons.
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The team are aware of an issue where the Bilge Rats Weekender challenge list appears to be empty - this is purely a visual bug and tasks can still be completed: see the image below for the list (it's the same for all players). This issue will not be fixed during this Event, but will be addressed ahead of future Weekenders.
The challenges are as follows: 1. Disrupt a Bilge Rats Firework display on Dagger Tooth Outpost by vomiting 2. Sit on a stool, pondering existence by the Beacon on The Crooked Masts 3. Taunt a Skeleton Lord with a trap loaded with a Chicken Firework 4. Set another crew's ship ablaze by burning grubs on their stove 5. Serenade Flameheart with "Jolly Good Fellow" (shanty) with at least 4 other pirates.

ALT The challenges are as follows: 1. Disrupt a Bilge Rats Firework display on Dagger Tooth Outpost by vomiting 2. Sit on a stool, pondering existence by the Beacon on The Crooked Masts 3. Taunt a Skeleton Lord with a trap loaded with a Chicken Firework 4. Set another crew's ship ablaze by burning grubs on their stove 5. Serenade Flameheart with "Jolly Good Fellow" (shanty) with at least 4 other pirates.

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Update 🧵The team are aware of an issue currently causing Rowboats found within Ashen Garrisons to disappear. We advise players to avoid using these specific Rowboats while we investigate and implement a fix. Rowboats found outside Ashen Garrisons are unaffected. 1/3
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Our team are also aware of reported issues regarding pirates turning invisible when returning from the Ferry of the Damned - this is also being investigated, and we will provide an update as soon as we have more information to share. 2/3
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Finally, instances of loot disappearing from player ships and crews being migrated from servers during battle should no longer occur, following a server hotfix released late last week. Please let our Support team know if you’re still encountering these issues. 3/3
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We are aware that the Obsidian Captain's Curtains, available through generous donations to Special Effect, are currently displaying the wrong design when applied to a ship. The team are aware and a fix will be rolled out as soon as possible.
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The earlier issues with players experiencing Kiwibeard errors appear to be resolved and players should now be able to launch the game as normal. If you continue to experience any issues with launching the game, please raise a support request here: support.seaofthieves.com/

Support - Home

The essential pirate experience from Rare, packed to the seams with sailing and exploring, fighting and plundering, riddle solving and treasure hunting!

support.seaofthieves.com
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We are aware of some players experiencing Kiwibeards when launching the game. The team is investigating and we will post an update as soon as we have more information. Thank you for your patience.
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The issues with players experiencing ghostbeards errors appear to be resolved and players should be able to set sail as normal. If you continue to experience any issues with getting into the game, be sure to raise a support request: bit.ly/3CfOFDH

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We are aware of some players experiencing a ghostbeard error when joining a game. We are investigating and will update as soon as we have more information. Thank you for your patience while we resolve this.
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The team are aware of a current issue with matchmaking. We are investigating and will update once it is resolved. Until then, please be aware that you could experience a delay accessing the game, and some players may be unable to get in. Thank you for your patience.
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While issues with matchmaking are seeing some improvements, players may still encounter issues or instability as we continue working towards a resolution. Thank you for your patience.
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This issue is now resolved and players should now be able to log into Sea of Thieves services as usual. Sorry for the disruption! If you continue to experience any issues with getting into the game, be sure to raise a support request: support.seaofthieves.com/'

Support - Home

The essential pirate experience from Rare, packed to the seams with sailing and exploring, fighting and plundering, riddle solving and treasure hunting!

support.seaofthieves.com
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