I fixed it. Jay was unable to update his bios. Instant flash and bios flashback was not working on his motherboard. Everyone said he needed a new board.
The real fix was shorting the cmos pins on the motherboard for a minute, then using the flashback button again, viola, it updated.
Hooked Jay up with a quick optimization, now he's ready for ranked on 300 FPS.
Need someone to fix this for me before new ranked comes out! Pc nerds please help 💰💰💰💰