Car and tech journo. Apparently “just a fat Piers Morgan”😳 co-founder @carblah_ EV Editor @independent. Former editor of @autoexpress @autocar @whatcar

Joined January 2009
4,504 Photos and videos
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Bloody hell. @tesla Cybertruck. #Cybertruck
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Bloody hell. This attractive small SUV with a hybrid powertrain that did 68.9mpg, luxury kit like electric drivers seat, heated seats and steering wheel, parking sensors and camera, Apple CarPlay and 12-inch infotainment - all for £21,995 (or a slightly less well equipped version for £19,995). Drives okay. People will love it. It’s the Chery Tiggo 4
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Ridiculous. Standing room only from Chalfont & Latimer (Zone 8) into London. And it would've cost me less to drive in and park - £28.80 for total parking and tube fare, £28.29 for me to drive in and park. Well done @MayorofLondon and @TfL. Fast train stuck behind a slow train, too 🙄
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Steve Fowler retweeted
I’ve been in the £533,000 Audi Nuvolari and here’s what I thought trib.al/Qu0r6VH
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Steve Fowler retweeted
BYD Atto 2 DM-i plug-in hybrid review: ‘Very efficient and great value’ trib.al/Rmo2A1S
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Chinese car brands aren’t just shaking up the UK car market on price, tech and product. They’re now leading on customer experience, too. The latest @carblah_ Customer Experience Index analyses real customer sentiment from almost a quarter of a million reviews across sales, service and ownership touchpoints – and the results show a pretty dramatic shift. Omoda tops the entire UK market, followed by Chery and Jaecoo, with Leapmotor UK and GWM UK also in the top five. Changan, Geely and BYD are in the top ten, too. Only one premium brand, Lexus, makes it into the overall top ten. For years, premium car brands have traded on reputation, heritage and a belief that higher prices automatically come with a better experience. But the data suggests customers are thinking differently. They’re rewarding brands and retailers that make the process clear, fair and easy. They’re valuing simplicity, consistency and trust. And some of the newest names in the market are delivering that better than many long-established players. The Index also shows how customer expectations are moving fast. Mainstream brands are generally stable and consistent, while luxury and performance brands still deliver the high-touch experience buyers expect. But the biggest story is the rise of the challengers – and the pressure that puts on established OEMs and their retail networks. Customer experience is delivered by retailers, not just car makers. And some manufacturers may be surprised, and disappointed, by how their networks are representing them. At Carblah, we built the Customer Experience Index to look beyond star ratings and understand what customers are actually experiencing. Using AI-powered analysis of real-world reviews, we can see the sentiment, behaviour and operational signals sitting behind the scores. And this latest Index tells a clear story: customers reward brands that treat them well. Reputation alone is no longer enough. So congrats to those brands that are satisfying their customers – if you want to know how to stay on top, get in touch. And for those brands that really should be doing better, we can provide insight and advice on how improving customer service will improve the profitability of your business. Drop me a line.
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⚽️Good job Gareth Southgate hasn’t been using this. Might have missed… 💦 #worldcup
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Steve Fowler retweeted
I tried the Chinese EV chargers that rival petrol filling speeds – and they’re coming to the UK trib.al/CV255lJ
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Steve Fowler retweeted
In the latest DriveSmart newsletter, @SteveFowler explains how the electric vehicle revolution is forcing rival carmakers like Stellantis, Jaguar Land Rover and Ford into unlikely partnerships to share costs, technology and platforms trib.al/yupZ7GW
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I’ve slept on it and I’m still not sure. Is this the right look for Ferrari? What do you think? independent.co.uk/cars/elect…
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For years I've been telling car buyers what cars they should buy – now I can tell them where to buy them. I'm excited to reveal the very first @carblah_ index - a car retailer ranking based on real customer reviews; nearly a quarter of a million of them. Congrats to our diamond status winners Howards Motor Group, JCT600, Holdcroft Group and Vantage Motor Group. Full details here carblah.com/carblah-index
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Steve Fowler retweeted
A plug-in hybrid from just £26,995 – and yes, it’s Chinese trib.al/gmoFzZh
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It's official - the Fiat Grande Panda can make you happier. But in scientific tests, I was proven to be the most miserable of everyone who took part – by some margin. Of that I am proud and it makes me happier still 🙁independent.co.uk/cars/elect…
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As I predicted 18 months ago (not a hard guess!) the new all-electric Jaguar will be called the Jaguar Type 01. But I can’t look at the pic and not think it looks a bit crooked!
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What an adventurous lot we are.
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Best selling cars in the UK for April and so far in 2026. Congrats to @forduk and @KiaUK for top two spots in April and YTD, with @JaecooUK in third place YTD, but slips from first to tenth from March to April - maybe supply issues?
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Arrive early. Catch the raw energy, fresh unveilings, and the buzz that makes car culture feel larger than life. Be part of the wave. #londonmotorshow #londoninternationalmotorshow #LIMS #drivingthefuture #LondonEvents #UKMotorShow
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Message to car makers: I know rear wipers are ugly (and cost money) but they’re really useful, you know. Message to car designers: your clever aerodynamics do not keep a rear screen clean 🙄🤬 #bringbackrearwipers
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