Discover the evolution of dev tools from @Netscape to today's advanced suites! Learn why @ChromiumDev, @firefox , and Safari each offer unique strengths tailored to different needs. 📝 link.medium.com/CcYGWQcnQKb

📊 Not sure if your company needs FSM, Help Desk, or a Service Desk? There's a handy diagram to help you decide! 🤔🔍 Check it out and streamline your IT and service management decisions. 🚀💼 #ITManagement #TechSupport #BusinessOptimization link.medium.com/fUlAo80GwKb

Help Desk vs. Service Desk 🛠️ Ever wondered why they're named so similarly? If you're still unsure which one you need, check out my short article breaking down the key differences! 📖✨ link.medium.com/Iwm40lFGwKb #TechSupport #Jira #Zendesk #FSM #Freshdesk

🚀You can now build AI Web Agents that outperform Gemini and ChatGPT in information retrieval and share them with your community in less than 10 lines of code! 🌊LaVague (github.com/lavague-ai/LaVagu…), our Large Action Model (#LAM) framework, now makes it easy to share your agents by building a Gradio demo with a simple ‘agent.demo()’! 📖You can find a Colab to run an AI Agent specialized in retrieving the latest papers on Hugging Face. Colab: colab.research.google.com/gi… Docs: docs.lavague.ai/en/latest/do… What are the results? Well, we put it to the test by asking different proprietary Conversational AI the question: “What is the most trendy recent paper on text to video on @huggingface papers? Provide the date and a summary of the paper”, our Agent beats them all! ❌Gemini: found a paper from 2023 ❌OpenAI: found a paper from 2023 ✅LaVague: found the latest paper ! Amazing to see how leveraging LAMs enable to solve decades-old problems that not even Google has cracked: information retrieval on public data! But this is only the beginning: LaVague also makes it possible to create Agents that have access to your private data, for instance in your SaaS tools like Notion, Salesforce, and so on. We hope this new demo feature will help builders share their work and democratize #Agents further! If you want to learn more about Large Action Models, don’t hesitate to check our webinar on how to design and improve Large Action Models using LLMs on the 13th of June at 9 am PST! Webinar: lu.ma/v2mr2ynn You can also join our Discord (discord.gg/SDxn9KpqX9 to chat with us, to ask questions or contribute to our open-source project (docs.lavague.ai/en/latest/do…)

Struggling with website performance testing? 🚀 This 5 Chrome extensions that can boost your QA & Support Team's workflow! #QA #WebDev #ChromeExtensions link.medium.com/6God6g73jKb

The human touch matters! 🤝 In my new blog post, I examine why empathy & problem-solving skills will continue to be essential in the age of AI. 💡❤️ #CustomerSupport #aifuture #QA link.medium.com/uBYWZkQEbKb

I explore the evolving role of AI in customer support. How can AI augment human expertise & improve customer experience? 🤖✨ Read my latest post: link.medium.com/2NEKaGmEbKb

Deep dive into website #performance with chrome://tracing! This tool goes beyond #DevTools to capture low-level browser activity. Boost your web app's speed link.medium.com/EEzSZuzXVJb #QATools

Did you know your browser has built-in QA tools? Capture & analyze network traffic directly from browser No 3rd party apps needed! ➡️ link.medium.com/gt7Wg7HUVJb for details #SoftwareEngineering #QA #Chrome

link.medium.com/0F1EvSyXAJb 🔍 The method offers a clean and efficient way to handle large volumes of tickets without complex extensions or third-party tools. Perfect for anyone managing user feedback or Jira projects. #Jira #TechSolutions #Productivity

📊 Our solution: A straightforward, effective method to streamline ticket categorization without installing sophisticated Jira extensions or third-party tools. Perfect for anyone managing user feedback or Jira projects. #Jira #TechTips #Productivity link.medium.com/mOciGsjXAJb

More hires don't guarantee better quality. Building a strong, integrated system with clear objectives and mature workflows is key. Great automation engineers are developers with deep testing expertise. #QualityOverQuantity #TechStrategy link.medium.com/q5yxba7HAJb

link.medium.com/8bX68uXHAJb The journey in IT often follows: Manual QA ➡️ Automation QA ➡️ Developer. But undervaluing senior automation engineers leads to a decline in framework quality. How do you value your automation experts? #AutomationQA #TechCareers

We've faced long hiring periods for skilled automation engineers due to the complexity of our projects. By simplifying project complexity, we can attract contributions from both manual testers and developers. #Automation #TechHiring link.medium.com/8bX68uXHAJb

So, I tried asking 4 #AI models if I need an ☔️ umbrella today? Compared weather forecasts from #GPT4o , #GPT, #Aria, and #Gemini (spoiler alert: there's a winner!) link.medium.com/kdh25irgBJb

Many newcomers to IT start with manual testing, often aiming to move into roles like developers or analysts. This presents a challenge: within 1-2 months, motivation can wane. How can we better support their career growth? #QA #CareerDevelopment link.medium.com/rwA4Dl5raJb