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Team Snapper @TeamSnapper

The magic way to pay, that's safer than cash, and fast.

Joined March 2009
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  • Followers 3,109
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From 1 March 2025, Snapper cards will no longer be available to purchase via the Snapper website. Our cards will continue to be available for purchase through our retailer network. You can find retailer locations here snapper.co.nz/locations/

Locations - Snapper

snapper.co.nz
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A reminder of the following outage notice relating to activity taking place tonight (Tuesday 21st January). ✅Tagging on and off will not be impacted ✅
Team Snapper@TeamSnapper
16 Jan 2025
⚠️Tēnā koutou Snapper users, please see the following outage notice - we recommend planning ahead and ensuring your Snapper card has any credit, concessions or passes available that you may need during that time. ✅Tagging on and off will continue to work as normal
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⚠️Tēnā koutou Snapper users, please see the following outage notice - we recommend planning ahead and ensuring your Snapper card has any credit, concessions or passes available that you may need during that time. ✅Tagging on and off will continue to work as normal
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more replies
• Snapper website functions such as checking transaction histories, creating accounts, and registering cards. • Applying for concessions on the Snapper website (except for tertiary concessions, which will remain available to apply for).
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Thank you as always for your patience as we work to keep you moving.
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Tēnā koutou, Today we will be releasing an important update to our Android app. This is a required update and will mean that previous versions will no longer be supported. You will not be able to continue using the app without updating.
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If you receive any error messages, we encourage you to troubleshoot this by checking the Google Play Store to make sure you're on the latest version (3.1.0).
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Tēnā koe, a heads up to Snapper app users, that from Monday next week (15/07/24), our minimum supported versions will change. For iPhone users, this will mean that the Snapper app can only be run on iPhone 8, on a minimum of iOS 15. For Android users, this will be Android 8.0. 📱
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This is to ensure we remain up to date with security and performance standards. If you have any questions or concerns, don't hesitate to reach out. 👋
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For clarity - that's iPhone 8/iOS15/Android 8.0 or HIGHER. 😊
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We're aware of an issue impacting some app users trying to reset their passwords. Our team is working to resolve this as quickly as possible, and really appreciates your patience. Apologies in the meantime for any disruption - ngā mihi nui.
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Tēnā koe, we are currently experiencing some technical difficulties within the Snapper apps and self-service kiosks, & we're working through these as quickly as we can. If you need to top up, we recommend utilising a Snapper retailer (snapper.co.nz/locations/) for the time being.

Locations - Snapper

snapper.co.nz
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UPDATE: This has been resolved.
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Rest assured, you can always tag on with a low or $0 balance, generating an IOU which allows your fare to be paid back the next time you top up. We apologise for any inconvenience this brings on a rainy Wellington day, and appreciate your patience while we work to resolve it.
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UPDATE: This has been resolved.
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‼️ Kia ora all – just a reminder of the following outage notice relating to activity taking place tonight (Thursday 21st March). ✅Tagging on and off will not be impacted. ✅
Team Snapper@TeamSnapper
17 Mar 2024
🚨 Kia ora Snapper users – please note the following outage notice: Between the hours of 8pm and 10pm on Thursday 21st March, a vital database update will be performed, impacting some of our services for approximately 15 minutes.
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🚨 Kia ora Snapper users – please note the following outage notice: Between the hours of 8pm and 10pm on Thursday 21st March, a vital database update will be performed, impacting some of our services for approximately 15 minutes.
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During this time, the following will be unavailable: - Snapper card top ups (via app, retailer or kiosk) - Transaction history web page - Phone line balance check menu - Card registration - Concession application pages
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✅ Tagging on and off will continue to work as normal. ✅ We encourage you to plan around this, and thank you for your patience and cooperation.
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