Forbes-featured CRO operator. OperatorAI methodology. 28-34% conversion lifts. Glasgow.

Joined October 2015
249 Photos and videos
I've been featured by Forbes! Joseph Liu at Forbes published a piece yesterday on "10 Simple Gestures That Still Go A Long Way At Work." Check out the article here: lnkd.in/etvVvGr2
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Not the Celtic fans I grew up with. No idea where this has come from. During Martin O'Neill's first stretch as manager, Celtic fans were given a special award following the UEFA Cup Final in Seville. Why? Behaviour.
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What clients think CRO is: Redesign the site Add more CTAs Make the buttons green Get more traffic What CRO actually is: Reduce friction Find the message-market mismatch Fix the checkout step losing 70% of sales Same goal. Different approach.
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CRO Agency Glasgow: A Complete Guide to Hiring in Scotland open.substack.com/pub/gogoch…

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Them: "Our bounce rate is too high." Me: "How fast does your site load on mobile?" Them: "What does that have to do with it?" Me: "🤣 "
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Them: "We need more traffic." Me: "What's your conversion rate?" Them: "About 1%." Me: "You have a conversion problem, not a traffic problem."
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OperatorAI: Our Implementation of The 347 Method open.substack.com/pub/gogoch…

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I tested 347 online stores last year. The single biggest predictor of whether a CRO engagement worked wasn't the tools, the budget, or the industry. It was whether the agency actually ran experiments. See more...
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One question to ask any CRO agency before you sign the contract: "How many A/B tests did you run last quarter?" Under 10, walk away. You're paying for opinions, not optimisation.
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Full guide, including the 7 questions that expose a cowboy CRO agency: gogochimp.com/blog/cro-agenc…

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A client sacked me after I grew their revenue from $48,000 to $1.4M. Then they forgot to remove me from Google Analytics. Here's what happened.
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he fixes are still live on that store today. Don't run A/B tests on a slow website. Don't redesign. Don't rewrite your copy. Speed first. Data second. Optimise third. **Has a client ever completely dismissed results like this? Or am I the only one?**
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