@TheConnectionCC delivers engaging experiences through outsource all center solutions, call center consulting, eLearning and training and development solutions.
Joined June 2010
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12 Sep 2016
The Connection- Rockford is hiring 60 seasonal and full time customer service positions. Check out our career fair Sept 13 from 1PM to 6PM!
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28 May 2020
Healthcare call center best practices can boost your customer experience and happiness and boost your bottom line as well... As long as you select an appropriate partner. hubs.ly/H0nyR_p0
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11 May 2020
More than nearly any other industry, call centers working with the healthcare industry need to be able to answer questions ASAP. Here's how to manage that: hubs.ly/H0nyR_q0
29 Apr 2020
More than 98% of our call center jobs are promoted from within. You may never want to leave. We treat you like family, right down to the Thanksgiving turkey. Learn more: hubs.ly/H0n51-B0 #retail #nonretail #jobs
15 Apr 2020
Find out why one Healthcare client of ours said of us, "The Connection team exhibits an understanding and 'can-do' attitude that provides insight, feedback, and value that extends above and beyond their excellent call center services.” hubs.ly/H0nyKb10
13 Apr 2020
Retail can feel exhausting, competitive, and dead-end. Try one of these ten non-retail jobs if you're looking for an entry level position: hubs.ly/H0n50hf0 #retail #nonretail #jobs
10 Apr 2020
Interested in seeing what a call center metrics report looks like? Check out our new article: hubs.ly/H0m_Hqm0
1 Apr 2020
One great non-retail job is a call center agent with The Connection! We offer benefits, PTO, competitive pay, and opportunities for growth within our business: hubs.ly/H0n53FG0 #retail #nonretail #jobs
31 Mar 2020
Outsourced call centers thrive on the latest and most effective technology, and thanks to economies of scale, they can spread the considerable cost over multiple clients, lightening the financial load for companies such as yours. hubs.ly/H0mPQ8s0
30 Mar 2020
Our call center metrics report tracks data across all of our omni-channel operations. Find a sample report and our interpretation of it in our article: hubs.ly/H0m_GM20
27 Mar 2020
New customer acquisition, customer support, and account management are three of the most common needs healthcare companies have. Here's how to manage each area like a pro: hubs.ly/H0nyQ-70
20 Mar 2020
Customers are now using social media to contact companies, for service and support as well as to purchase products. Is your customer service team ready to handle that? hubs.ly/H0mCr1L0
17 Mar 2020
Ever considered being a flight attendant? Learn about that job and nine others in our list of Ten Non-Retail Jobs blog: hubs.ly/H0n51hF0 #retail #nonretail #jobs
16 Mar 2020
One of the best reasons to outsource appointment setting is to avoid the hassle of hiring, training, and occasionally firing employees to manage the phones. Learn more: hubs.ly/H0mQ5K40
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13 Mar 2020
We have a long history of working with companies within the Healthcare industry and we have a few lessons we've drawn along the way. Check out some of our points in our new article (and take a look at our Case Studies page while you're at it)! hubs.ly/H0nyV1X0
12 Mar 2020
In the world of answering and responding to contacts (voice, email, webchat), many KPI’s are interconnected. We separate the cause from the effect to ensure the correct decisions are made from a workforce perspective. hubs.ly/H0m_Hql0
10 Mar 2020
Not having a mobile-optimized website and mobile-access customer service options will be a deal-killer in 2020. hubs.ly/H0mCjGh0
4 Mar 2020
It may seem that anyone can schedule appointments, but the work is extremely important for customer satisfaction and requires attention to detail. Do you have an appropriate training program for your team? hubs.ly/H0mQ1k20
26 Feb 2020
Does your call center partner walk you through a regular report dashboard? At The Connection, we do. Learn more: hubs.ly/H0m_Hqk0
25 Feb 2020
Sure, you could be a night shuttle driver in Rockford, IL... Or you could be a call center representative at The Connection and pick your own schedule! Learn more: hubs.ly/H0mkB6k0