Hey
@modretro this feels like poor customer service.
I bought a rechargeable Power Core for my Chromatic, installed it, played for maybe 10 minutes, then set the handheld down for a few months like a normal person might.
Now the Power Core won’t charge.
Support says there’s a known issue where a dead Power Core left inside a First Edition Chromatic for several weeks can become unrecoverable when charging through that unit.
How was I supposed to know that after buying it?
If leaving the battery inside the device can brick it, that should have been clearly disclosed. The fix should not be “use another Chromatic” or wait for a Charging Dock I can buy later.